Full Fibre

[PeterToni1806]

My Standard contract expired on 5th August so i signed a new contract the same day for full fibre.

Was told 2 to 3 weeks until installation,  received an email yesterday 5th October informing me the installation date is now 4th January 2027. 5 months wait and my current monthly bill has increased by £5 to £65 per month as my new full fiber £31.99 per month contract wont start until it is installed. The whole concept was sold to me as a more cost effective way of having broadband in my house. Tell me how EE can discount my bill until this installation happens. It all seems very wrong to me.

[JimM11]

@PeterToni1806 The Installation date is an estimated until EE can confirm with OR the availability, so to start with it does possibly sound like FF is not available to you yet, the FF install upgrade is free and you can take a look below on the linked post BTW, just use the Address Checker building number and postcode, it is unusual for EE to allow you to regrade to a lower priced package but if you do have that then what did you receive as conformation that you are indeed getting the £31.99 as a deal. You are now well outside the cooling off period so committed for 24 months, but do say what package EE has applied, there are four off them now from the core to the ultimate.

BT Broadband

[PeterToni1806]

Not regrade, my contract ended. The new offer was FF for a lot less and
within the conversation 2/3weeks was the estimate. The road already has FF,
my house needs bigger ducting and an engineer has already confirmed the
work with me. My gripe is the 5 months of excessive payments until Jan 27,
when they should have been halved in the middle of August.

[JimM11]

@PeterToni1806 No idea what you signed up for and what EE did for you, can say for sure going backwards at the end off a contract for a lower price is a NO NO so you got some kind of deal if so, my sister leaves EE tomorrow for the same reason and EE would not lower the price in the slightest so she has OTS'd away to another ISP saving over £15 per month and 9x her current FF speed. 

If EE agreed to lower your price and attached that it would be only when you got the FF installed that is what you need to look at, the norm would be £65 and that is what you pay for 24months. Only you can say but you need the conformation as documented.

Would advise you to contact EE CS and clarify what has been done for you, some homes here have waited over 18 months to get Fibre across to them due to an OR oops with 40 homes and duct's, still going on piecemeal installations.... You may be lucky and the conversation has a recording as to what was said and agreed also.

[PeterToni1806]

Its for my mother and fathers house 95 and 91, they inherited a 24 month EE
contract for £60 a month when they took over from BT, they should never
have been sold that in the first place. They do not have one smart piece of
equipment in the house and need the connection exclusively so they have a
land line to speak to family. Now they have an additional £5 added as their
contract expired. The EE shop sold me the FF package for them, the
situation was fully explained but I never got offered a phone only plan
which I now understand is an option, nor was I advised there was a home
essentials tariff for elderly and low income households, so yes deceit and
greed are awful things. Will I get a refund, no.