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Broadband cuts out - same time

Rustybuckens
Visitor

My EE broadband cuts out at 9:28pm for 10mins every night. 
I’ve done all the resets and unplugging etc . 
Been going on for over 12 months 

2 REPLIES 2
JimM11
Maestro
Maestro

@Rustybuckens Does every device on the EE Broadband cut out and do you see anything happening if you look at the EE Hub, ie LED changes etc, if you have not reported it to EE CS now is the time to do so. 

XRaySpeX
EE Community Star
EE Community Star

Is there some electrical kit in your vicinity that could be cutting in/out at that time?

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP