No communication for new broadband

[Winkles12]

I spoke to someone online last week about getting EE broadband. They said my router would be delivered today, but I haven't received anything! 

I've had no updates about my new contract, I've had no emails, NOTHING! 

Can someone tell me what happens? Do I receive correspondence from open reach?

I've moved from sky to EE. 

Thanks! 

[JimM11]

@Winkles12 Have you even tried to call EE CS to find out what is going on, you should have had e-mails from both EE and Sky also, would have a look on your sky account at the messages section to start with.

[Schockwave]

@Winkles12 , have you checked your spam/junk folder? They can sometimes end up in there.

[XRaySpeX]

Have you even been given a "Go live" date. Until you get that there's no point in worrying about kit delivery. Kit will be delivered a day or 2 before you go live. You need to chase CS to find out the state of your order.