Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44242 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85688 Views
  • 11 replies
  • 12 Helpful

Joining sky from EE

Hi, my EE Broadband finishes in exactly 5 weeks time and I have found a great deal with sky on line but I don't see any option to add a date I want the internet to go live on there , I've spoke to sky who say they can do this but they can't match the...

Broadband is down

Can someone explain why I am having issues all the time my ee is down broadband is showing yellow not the first time it's happening help please is it area lock down or something?

Broadband down

Uh My broadband is down. Red light on the router. Turned router off for one minute and on again, no change. Area postcode xxx xxx. [Mod edit: Please do not post personal information on the public board. Thanks!]

Rwyatt by Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

Can’t order broadband due to recent cancelled order?

Hi,EE mobile customer here, moving into first home tommorrow.tried to order my broadband last week for new home to get a head start in getting router sent out, then was advised to cancel as this could cause problems on the line for most recent occupa...

Elouber by Investigator
  • 975 Views
  • 7 replies
  • 0 Helpful

can you send me my invoice number

My name is Nikolas,  can you send me my invoice number  Or the whole invoice because I pay for wifi at the address xxxxxxxxxxxxx, I've been paying for 5 months and I want to take a contract phone with a flat rate, please    [Mod edit: Please do not ...

Resolved! Upgrade broadband

Hi all I've just upgraded my broadband and was wondering will I get a new router or will I still use the router I already have with EE. Thanks   

Ginge1973 by Investigator
  • 2021 Views
  • 10 replies
  • 3 Helpful

20 gb data boost - where is it?

I've seen the subject covered elsewhere but not answering my specific question...I have recently taken a full fibre connectionI have 2 pre-existing sim-only contractsI know I'm expecting a 20gb data boost as a result of the fibre connection which sho...

Resolved! Does the new EE Smart Router use a Realtek chipset?

Hi,Wondering if anyone has any information on the below please as I can't find anything on the website or Google.Does anyone know if the new EE Smart Router (white one) uses a Realtek chipset?As per https://nvd.nist.gov/vuln/detail/CVE-2022-27255, Re...

Full Fibre

How close does my router need to be to the new internal box that Openreach are fitting next week. Also, will the connection be with an Ethernet cable.