Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Broadband upgrade

Hello, I'm looking to upgrade my broadband and see that the deal is "without land-line" does this mean that when the upgrade is activates my land-line dies or is it then reverted back to the original provider which was bt. Sorry for the stupid questi...

WIFI password

I am using a USB dongle with a Sim card in to get broadband. Other than using it in a laptop, I would like to use it on several devices.Am I right in thinking in a list of WIFI, it comes up as 4GEE Router - 552W? If so, it is asking for a password wh...

Swifty6 by Visitor
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  • 1 replies
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billing

why is my bill so high just for broadband, i can get it cheaper from BT and Virgin, I am going to cancel and move to another provider if the cost does not come down plus I see you are offering it much cheaper on an advert on TV

Ruth2603 by Visitor
  • 376 Views
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Unconsistent download speed on Full Fibre

Hi,I've had my 5oomb/s broadband connected up today and the speeds are just so inconsistent. My phone gets around 400mb/s if it's in the same room as the router. My laptop in the same room gets 38mbps download but 52mbps upload. The 2 PCs connected v...

poor signal strength

i am not very technical but i do know when i had another provider i never had the problem of signal strength,if i face time on my mobile and walk out of the living room where the hub is i lose the signal,i live in a tiny 2 bedroom bungalow i noticed ...

Router transformer damaged / broken

Hello, I have just received my new router under order number 33966675. The supplied transformer seems to have a fault, I have temporarily rectified this by using a transformer from another device in the house but this can only be a short term / tempo...

GRC-1 by Explorer
  • 326 Views
  • 1 replies
  • 0 Helpful