Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45710 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89000 Views
  • 11 replies
  • 12 Helpful

Broadband payment

Hi, the payment for my Broadband at XX XXXXXX XXXX XXXX XXX bounced a couple of days ago but the money is in now could you take it out again before something els comes out  [Mod Edit: Removed address]

Levie by Explorer
  • 403 Views
  • 4 replies
  • 1 Helpful

Norton security premium why was I charged £99.99

I recently signed up for the free norton security that came included in my broadband package for which I was then charged £99.99. When I got in contact with them to ask why it was because I had an account with them in 2015 and this deal through EE w...

gReece82 by Explorer
  • 640 Views
  • 3 replies
  • 1 Helpful

Resolved! FREE BROADBAND For LIFE PROMISE

Hi, Ive had one continuous unbroken account with Orange, Freeserve, Wannadoo, now EE.Does anyone remember when; either Wannadoo, or Freeseve, distinctly promised FREE BROADBAND FOR LIFE?I had Free BroadBand for Life, with them for a while, as part of...

D-a-v-3 by Explorer
  • 1476 Views
  • 9 replies
  • 6 Helpful

Internet routing issues

Hey!So I have decided to post here as I have received very poor support from EE's technical support team for an issue I've been having.For just over a week now, I have had potential routing issues with my full fibre gigabit service. I have noticed th...

Internet Problems - Can't wait to leave

Ever since having EE broadband we've had nothing but problems. We've NEVER had the "guaranteed speeds" and it has only gotten worse over the years. Complained numerous times and they "can't find the issue". What sort of company does this because i th...