Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 218 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46569 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90698 Views
  • 11 replies
  • 12 Helpful

Over 2 months for home move

Has any one had to wait over 2 months for a home move and being told different reasons each time you contact Plymouth EE Was first told be EE it be all done in couple of weeks but now taking ages Do they give this time as they don’t have to pay compe...

Resolved! Re: Mesh WiFi Hub

I've also just picked a sw10a from ebay and I can't get it to connect to my ee router via wireless or via cable, did you manage to get yours working? 

Rolystaxi by Contributor
  • 2612 Views
  • 13 replies
  • 4 Helpful

My EE App WiFi Controls not working

I have just switched from BTEE to EE Broadband. Since the switch i can't change WiFi Controls in the EE App. I've had tried resetting, reinstalling and all the advice in other threads on here.  Is there a step in the setup that's not worked correctly...

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Using Asus router along with Smart Hub Plus?

Without much research, I impulsively signed up for EE 1.6gbps broadband and it was installed on 1st Dec after 10 days of signing up. However, I was annoyed to find out that the Smart Hub Plus was inadequate with only gigabit LAN ports after several c...

56K by Investigator
  • 2788 Views
  • 6 replies
  • 0 Helpful

Re: Changed from BT Broadband to EE

I am also in the situation where I have returned equipment and keep getting an email saying if I don’t return equipment I will be charged. I returned it using Royal Mail. I have proof of postage and tracking number with proof that the equipment was d...

PASHRAT by Explorer
  • 456 Views
  • 2 replies
  • 0 Helpful

Appointment

Hello guys!I recently received a text message from EE saying I had a booked appointment in my local branch, however I did not book an appointment. Does anyone know what this could possibly mean?I’m not to sure if this is routine as my broadband is no...

Lchloe1 by Visitor
  • 903 Views
  • 1 replies
  • 0 Helpful

Overcharged

Hi just got new broadband deal and hub. Was told it was £31.99 with free hub. Got charged £31.99 plus set up £31.99. I was told this was free as all I did was unplug the old hub and plugged the new one in. Can anyone enlightened me please. Thanks  

Dug24 by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Help

What does it mean when broadband router flashes blue and how do you fix the problem?