Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband hub

Kee97
Investigator
Investigator

‎05-09-2024 10:06 PM

I was restricted yesterday. I paid my bill around 9pm. It has now gone past 24 hours and I’m still not connected anyone had this problem? What was the outcome? I have also tried to restart the hub

0 Helpful
5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

‎06-09-2024 05:57 AM

@Kee97 Just post back when you know that the broadband is back online!

0 Helpful
Kee97
Investigator
Investigator
In response to JimM11

‎06-09-2024 06:30 AM

Well it’s still not active I will be finding another option of better broadband for better deals rubbish service I pray I get a refund.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Kee97

‎06-09-2024 06:33 AM

@Kee97 As long as you are out of contract period, then you should get the refund, sometime after you have changed to the other isp.

0 Helpful
Kee97
Investigator
Investigator
In response to JimM11

‎06-09-2024 06:41 AM

I have raised it with my bank. I used to be with sky and they were just a tad better soon as I paid my box was straight on no matter day or time. Will be calling them this morning.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Kee97

‎06-09-2024 06:45 AM

@Kee97 Different companies, different ways of doing business, but more than likely banking delay's and/or possible operational issue's either/both. Good luck with it all.👍

0 Helpful