Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

New Smart Hub Pro and Landroid Vision

I’ve just got my shiny new pro hub, first impressions are good, feels more solid and higher quality vs the smart hub pro.speed tests are really good, almost 300-400mb higher on WiFi devices! But I’m struggling to connect one device, a Landroid Vision...

Tinbum73 by Established Contributor
  • 576 Views
  • 4 replies
  • 1 Helpful

Rubbish Internet / lieing company

Hi  guys I'm after some advice about my ee broadband account?Basically a few weeks ago I swapped to EE broadband due to a EE advisor telling me I'm gonna get close to the 300mb package I'm gonna be paying for. Now! That the line is settled and my qui...

johnboil by Investigator
  • 4187 Views
  • 11 replies
  • 4 Helpful

Powering off Smart Hub Plus?

Probably a daft question, but the engineer just installed my Smart Hub Plus on the living room floor, so I want to move it to somwhere safer. Will there be any problems in unplugging it for a few minutes or will this cause the entire internet to coll...

Dennis66 by Established Contributor
  • 782 Views
  • 10 replies
  • 5 Helpful

Broadband

New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had ...

Madoof85 by Visitor
  • 551 Views
  • 3 replies
  • 2 Helpful

Connecting to o.n.t. with orbi rbr 350 router

Hi I have my orbi rbr350 router connected to my EE hub but thinking about connecting directly to the o.n.t box but not sure if my orbi has an intergrated VDSL modem as read the instructions that any capablePPPoE router that has an Ethernet WAN port d...

Bellboy13 by Investigator
  • 683 Views
  • 3 replies
  • 3 Helpful

Transfer from BT broadband

Hi. I’ve just transferred from BT to EE bb (900mb fibre). I’ve set up my new re router and done the steps. The router is working fine with the aqua light…. But the WiFi signal in the house is still the old BT network name and password. Does it transf...

Port forwarding not working

Hi, I recently moved from a different ISP to EE and I'm trying to open some ports on  my EE smart hub / router.I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP and UDP) on...

Nonamesleft by Established Contributor
  • 965 Views
  • 7 replies
  • 8 Helpful

Port forwarding not working NO MATTER WHAT I TRY

Hi, I recently moved from Virgin media to EE and I'm trying to open some ports on  my EE smart hub / router.Specifically I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP a...

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Nonamesleft by Established Contributor
  • 641 Views
  • 2 replies
  • 1 Helpful