Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,This morning I received a new Smart Hub Plus from EE. I was expecting SH31B model but received instead a SH30A hub. Is there any differences between the two?Thank you
I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means the speed is never more than 180 down. Part of the package is described an “EE Smart Hub” which was not deliv...
Hi,I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed. I’ve been facing delays, and the installation has now been pushed to Febr...
My hub is showing the ‘aqua light ‘ however when I tray to watch something on my TV or phone it says it’s not connected to the internet. Casually, it just lets me watch Netflix on my TV.
I got the Smart Hub Pro and Smart WiFi Pro this week and have been really impressed. 900mbps regularly on my WiFi 6 iPhone and my wife’s WiFi 7 iPhone regularly pulling 1.3gbps. Range and stability excellent so far. I needed an extra Smart WiFi Pro f...
I recently switched to EE and setup this new Smart Hub Plus device and have run into a significant issue which I cant find a solution for. Every device on my home network can reach the internet via ethernet or wifi, that side of things is working muc...
Hi my adult son pays for broadband but he moved out family issues is there any chance he can switch his account contract to my my name and payment or does he have to terminate his account because I want my broadband in my name
I contacted Gigaset and they said: 'Our Gigaset Phones use two systems, analog and VoIP, the important thing at this point is whether your provider supports these systems, many of our customers can use analog or VoIP phones with their fiber modems, b...
I recently changed my BT broadband internet over to EE when adding my son's SIM only contract in July. When I was being sold this I mentioned that super fast fibre was being installed on the streets next to us and we were next, I said will this be an...
Seems my FTTC service switched on IPv6 quite recently: just checked tonight.Router is a Smart Hub (not sure what vintage) firmware v0.09.01.09281-EE updated 7/12/2023Making sure router uses SLAAC address allocation ("stateless") allows every device, ...
