Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40678 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74038 Views
  • 7 replies
  • 12 Helpful

Why my Internet slow keep going off for over year

Im disabled religh on my Internet has if I'm up stares husband down I fall ill or fall I need help most of time need ambulance and when send him messge online sometimes it takes over 15m befor he gets it which is no good if I fall ill its night mare ...

Switched today, 2022-03-28

My switch was due today and finding that my previous ISP had already 'puled the plug' I connected the EE Smart Router.Up and running so a big THANKS to the Connection Team. Best wishes,

Gelphyn1 by Contributor
  • 425 Views
  • 1 replies
  • 1 Helpful

Disconnect every time when I'm watching Netflix

Hi there, I'm using smart broadband router, one of the lan port connected to a homeplug.The other homeplug connect to a switch hub share to two devices. Android TV box, and My smart TV.Every time I try to watch Netflix in my smart TV or watching some...

Alexlaw1 by Explorer
  • 272 Views
  • 2 replies
  • 0 Helpful

Connection frequent drops recently

Dear EE CS team,I have the latest smart hub. It has been working well and stably for a while, about 1 month. Then the internet connect starts flucturating. It drops out and reconnects often. As long as it is connected, speed is very fast. I have trie...

LiamGJ by Explorer
  • 236 Views
  • 1 replies
  • 0 Helpful

speeds

speeds getting slower and slower compared to a year ago.BT sport which we subscribe to constantly closing due to error code,cd001.very frustrating and becoming not worth the £15 a month.

Cbuck by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Bill issue

How on earth do I get a bill for my broadband the day after it gets installed this is an absolute joke if anyone else understands this please let me know I didn’t see anything when I signed up that I will be billed the day after gets installed or I w...