Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45913 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89394 Views
  • 11 replies
  • 12 Helpful

Resolved! email addresses

I recently switched broadband from BT to EE. Can i keep my existing BT email address indefinitely?

Smart WiFi Plus keeps disconnecting

Hi my Smart WiFi Plus keeps disconnecting - the light goes from blue to red, may flash a bit then back to blue and repeat....I haven't moved it recently, it is in the same spot since I set it up months ago. I have tried turning it off and on, and als...

EE tv

EE arranged to install fibre broadband today, engineers fitted new connection, moved router to new connector, but there was a problem in making connection. They were waiting for EE to explain why no connection. The engineer said it should take an hou...

N30lel by Investigator
  • 365 Views
  • 1 replies
  • 0 Helpful

new wifi extenders

Hi - i have 3 new wifi extenders with my new Smarthub Plus - when i look at them in Hub Manager, one is red, and says Not Connected, when in fact its display is aqua and looks fine, the other 2 are connected fine but one has a 2.4HHz connection and t...

Openreach Modem location during initial setup

Hi sorry if this has been asked before.In the very near future I will be switching over to a new fibre connection. In the meantime I want to make sure my living room is prepared but unsure of how things will be set up when the time comes. Apologies f...

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Yeando by Explorer
  • 1042 Views
  • 5 replies
  • 9 Helpful

Fibre 900 install

I am perplexed.I've signed up for fiber broadband coming from BT G.Fast.Engineer visit was today.He left a crack on the wall instead of a hole. They've switched off the BT internet and the new fiber doesn't work the router is flashing orange.Why woul...

Carpena by Investigator
  • 489 Views
  • 6 replies
  • 0 Helpful