Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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NO signal = NO broadband

Monday 29th April 11:02 - the mircowave BroadBand just stopped!  Has the signal from antenna been turned off?  Help!! My rural broadband provider not answering, so I am stuffed!  25 hours on.....  Is this just me in rural Wiltshire?  This happened fi...

Resolved! ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Just had my fibre installed today, and on the busiest household package the 1.6 Gbps.  When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...

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Ar5had07 by Skilled Contributor
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Insanely high usage

The "last 31 days usage" page in the My EE site is showing insanely high usage:I can't account for this at all and I was wondering if others are getting the same?Note how it says it was updated at 3am on the 29th, yet apparently it had already upload...

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tdcolvin by Explorer
  • 388 Views
  • 7 replies
  • 4 Helpful

Smart WiFi Plus - Poor Speeds

Hi all, I have been using Smart WiFi Plus for a few months now without issue, until Friday past.  Since then, the throughput speeds have been terrible, resulting in constant Sky Stream disconnections.  Where the speeds were around 200Mbps these have ...

nelix01 by Established Contributor
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Resolved! Ee cancelled my contract

Hi i have a question as noone has seemed to of cared. I have never recieved any compensation for the times i was without internet. Which was 180days to 200. I was in contract (internet) with EE. One day we went into a ee shop and lady convienced my g...

Smart Hub Plus-DHCP configuration

I just received my Smart Hub Plus.Previously Virgin customer and their Hub was working in modem mode and all DHCP assignment was done by my ASUS router.Almost all devices use static addresses, some of them need to stay connected to existing WIFI(home...

me1231 by Investigator
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  • 6 replies
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Traditional broadband not fibre

Hi thereWe are living in a flat where we cannot change the wiring or sockets...we were sent a box and an engineer came out but couldn't fit it as expected. Is there still the option of having broadband, without going to fiber and new wires. Sorry for...