Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband drops out about 9.30 - 10 pm nearly every night. Has anyone else had this problem? Is a time where we are usually watching film or something and it’s becoming very annoying
Recently migrated from BT FTTC to EE FTTC Service. I’ve had the emails that the migration is complete, using my existing BT hub, and the service is live. When will my new EE hub arrive?
I just renewed my contract a month ago and was asked by the operator if I wanted to keep my landline number. I said I did as I am a sole trader and that is how customers reach me. Anyway nearly a month later we had an engineer come to the house to fi...
Anyone else get suckered in?I switched from BT to EE on the basis of Wifi 7 improving Wifi stability and performance in my garden office - spoke to the sales advisor on the phone about my BT Discs not being up to the task - had a 100mbps connection n...
Read more Anyone have an idea why my broadband is now at a level of approximate 110 Mbps when I first had it, it was near 300mbpsWill EE help with this as nothing has changed regarding devices, location of router etc etc Thanks
We have broadband and modem is upstairs. In living room we have small square white booster i assume . Over the last 5 or 6 days the light constantly stays orange. Whereas it should be a blue colour. What can I do to sort this ?
Hi I have made several calls to EE trying to get my BT landline ported over to my new EE digital service, I have a new EE digital number but like many, I want my original BT number on this new service, how long should this process take as I have seen...
My SmartHub stopped connected a week ago, an engineer was out the next day confirming that it was a issue with the SmartHub and placed the order for a new one. The estimated delivery was two days ago but it still hasn't arrived. Tracking the order sh...
I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...
I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install? ...
