Hi do I speak to a human?

[LondonLondon]

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Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human. Any help would be appreciated. It’s so frustrating because I feel like EE used to have reasonable customer service.

It’s almost not worth the effort but they have accidentally sent us equipment we didn’t order which I feel compelled to at least flag.  

[Schockwave · Accepted solution]

Hello @LondonLondon ,

Welcome to the community,

I would suggest speaking to customer service by pressing option 2, that should get you through to one of the guides.