Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have joined EE on Nov 29th and have still have not received the router box. As I live in Northern Ireland, I am very concerned now that this could not arrive for Xmas and ruin the kid’s day. Does anyone know if the Smartplus WiFi 6 router can be...
When I was with BT broad band, virus protection software was free is it free with EE broad band?
I am utterly dissatisfied with the broadband service I have been receiving. For the past days my upload speed has consistently been just above 5 Mbps, which is well below the advertised minimum speed . This has caused considerable inconvenience.I req...
Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period
Westbury Wiltshire, I’ve had no internet or broadband for seven days, open reach keeps saying that they have fixed the problem but I still have not got internet,!!!
Am I correct in thinking the Smart Wifi extenders can't connect to each other, only to the Smart Hub? (I'm sure I read that on here but I can't find it now.) This wasn't the case for the black BT complete wifi discs. This has caused a problem for me ...
I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3 (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...
How do EE get away with this dreadful service? EE currently charge me £60 a month for terrible broadband that rarely gets above 12mbps. Currently it’s. 8mbps. I have a landline that doesn’t work which is costing money. I have complained because my...
About 5 weeks ago we switched from BT to EE for our Broadband and TV. Starting to regret that decision. We were sent a new router, a new TV box and 3 WiFi plus boxes. This is the same equipment we had with BT for many years. Over this period we hardl...
