Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I turn my nvidia shield on it states no ethernet connected, I need to unplug ethernet cable from hub and reconnect it back into hub everytime. Also I use a vpn when using apps on the shield and I need to force stop the vpn and turn it back on fo...
Hi everyone,I’m hoping someone at EE or in the community can help me resolve this frustrating issue.I was recently charged £160 by EE for a router that I already returned. I had requested a return bag, and as soon as it arrived, I sent the router bac...
I am having trouble pairing my ee smart router with my ee wifi extender the pair just will not connect with one another either by wps button or ethernet cable. i get the flashing blue light on both but then the wifi extender just goes back to red onc...
Hi, is there any problems in BR8 area?
As I understand, this hasn’t been possible due to the 1.6 BB packages being on a different ordering system, which seems incredible to me. I’m desperate to move away from Sky Stream to EE for TV and this is very frustrating. Does anyone have any indic...
Hello,Please can I confirm, is the general consensus not to use the EE app but to log in via website?My broadband is being mover to EE soon and after 2 days I now cant read any of the engineer details on the app - it requires a passcode (?) to view e...
I am currently travelling outside of the UK and the telephone number provided is not allowing me to pay my bill. I need help
About a month ago I contacted BT to ask about a second BT TV box on my account, that’s all I wanted, TV in a second room I was told that I had to move my contract to EE and have all new equipment, and that’s when my nightmares began, the EE hasn’t be...
Hi,I'm currently using Virgin Media broadband. To use my eero mesh routers at home, I had to set the Virgin Hub to modem mode so the eero could act as my main Wi-Fi router.I’ll soon be switching from Virgin Media to EE Full Fibre (FTTP). Do I also ne...
