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My ee WiFi box shut down without warning…won’t switch on

MamaDerek
Visitor

‎01-08-2025 02:08 AM

 
0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎01-08-2025 05:50 AM

Hi @MamaDerek 

Mobile or landline broadband router.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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JimM11
Brilliant Contributor
Brilliant Contributor

‎01-08-2025 07:31 AM

@MamaDerek If you have tried with it plugged into another known good power socket then either the PSU unit or the Actual EE/BT Router has failed not ON/no light Indication. You will have to call EE/BT CS to order a replacement unit. Although you mention EE in your posting heading you could have either off the Routers supplied, and just the EE contact us below.

Contact Us To Request Technical Support for Broadband and Landline | EE

 

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