Refund

[Gemmaripley]

Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days  this was over 2 weeks ago and I have not received anything ? Can you help 

[XRaySpeX]

No, you'll need to call CS & chase it.

[Leanne_T]

Hi @Gemmaripley 

Thanks for coming to the community. 

Have you received the final bill? If so did this show a credit amount that would be refunded back to you? 

Also, just to check, did you cancel the direct debit or leave this open for the refund?

Speak to you soon 🙂

Leanne.

[Gemmaripley]

Hi Leanne 

yes I received my final bill on 14th June with the amount that was going to be refunded in 10 days this hasn’t happened and I didn’t cancel my direct debit 

many thanks 

Gemma 

[Peter_W · Accepted solution]

Thanks for confirming those details @Gemmaripley.

I believe it's up to 10 working days we would recommend for a refund, so fingers crossed you should see something by Monday.

So we can be absolutely sure on what's happening though, it could definitely be worth giving our team a call like @XRaySpeX mentioned.

They'll be able to get your account details brought up at our end and say for sure what's happening.

Peter