Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently changed my broadband from EE to BT. I was told by the person who was ‘selling’ me the product that I had no need to worry and that they would take care of closing my EE broadband and that BT would, from then on, show up on my bank statemen...
I keep getting letters from EE addressed to people that don't live at my address. I've not opened them to see what they're actually about but it's getting annoying that the "no longer at this address" process doesn't seem to stop them coming. Both my...
My upstairs neighbor just had broadband installed and now mine isn't working. Says no internet connection. Ive rebooted and spoken to ee. They are sending out an engineer. I don't have to pay do I? I mean it was working fine until then. The hub is w...
Ho All,We have a EE broadband connection and Smart Hub and it keeps restarting every 7 to 10 minutes. When I say a restart I mean the router completely restarts its self.We have tried a factory reset and restarting the router etc but nothing seems to...
Switched from Sky to EE about a year ago and really wish I had not the service is very poor indeed internet constantly droping out two to 3 times a day keep saying there is a fault which never gets fixed. Never once did sky drop out and its on the sa...
I have just downloaded the EE app and discovered that I have 13 devices that have used my WiFi and I’m quite shocked.Most are ‘Unknown device’ but one is called 'expressif' and it’s been offline for 18 hours.Does anyone know what 'expressif' is and h...
basically my broadband isn't even out of the box as I was told I need an engineer as always on a video called with one EE customer service team showed them my connection port for my internet cable as I was moving from one internet provider to th...
Well, I can’t access( I don’t know how to really) my previous post about free WiFi advert.EE said it was resolved. WELL IT WASN’T AND STILL ISN’T.I even emailed the CEO and had no reply(Terrible) not even an acknowledgment.Just to remind all, to acc...
I telephoned EE nearly 3 weeks ago telling them I would be leaving them at the end of August. I have returned all EE equipment in the envelope provided and they are continuing to send me next month 's bill
