Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a new hub but it's showing firmware v0.43.01.15019-BT? Should this not be an ee firmware? I cannot get Wi-Fi controls to work
Hi, I have been trying to upgrade my broadband from FTTC to FTTP. I have placed several orders with EE, have talked for hours and have had 2 orders cancelled by your systems. I've taken time off work to wait for Open Reach engineers who never came. ...
I have recently called the support team and asked to change my broadband plans from the fullFibre150 to the fullFibre 500 since i got a email about my contract ending. i still have a BT router do i need a EE one? and since i called up my wifi speed d...
Posted many times about the issues with our BB, TV, and SIMs since transfer from BT, the subject of a complaint to BT/EE CEOs.Got a call tonight, in the middle of the meal. This is pretty much verbatim:”Ringing about the WiFi Controls not working. Is...
I have read many similar issues within the community.Let me try and explain my issues.1. my income Wifi is never stable. 2, I have had now something like nearly x20 calls to 150. x2 site visits from engineers.3, Installed x4 wifi extenders.4, Had x ...
Has anyone else had this problem?I moved to full fibre a year or two ago and it was fine (white rectangle router, modem box on wall). I was getting 100MPS download, as promised. I mostly work from home during the day, so I'm completely reliant on my ...
I recently upgraded to 1 gig fibre and moved to 'the new ee' from a legacy ee broadband account. Since this change, my Zoom video quality is terrible. When I look at the statistics on zoom, im getting massive packet loss 60-80%. This was fine before ...
I was switched from reluctantly BT to ee. I explained that I would be unable to install any new equipment and was told I would have a helpful we guide to visit and do this for me. Unbelievable struggle I've had to get this booked in. Now got somethin...
Hi EE Community,We recently switched from BT Full Fibre 900mb service to EE's equivalent (plus hybrid connect). Having used the service for 2 full days while working from home, my partner and I have both had "Poor Connectivity" during Zoom calls. Thi...
Has anyone tried to run a broadband speed test whilst in the Hub Manager.Everytime i click of the link it takes me to a web page about having an EE registration Register for an EE ID | Profile Help | EEHow do you run a meaningful speedtest as 'close...
