Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello all, im having problems with EE ever since I signed up to them, I went with a broadband connection that was free for 3 months (then they took 165 payment on first month and couldnt tell me the reason) (I have since been refunded but now payment...
Hi everyone, so currently I have EE part fibre broadband as it's not available in my area yet. But today I went on sky broadband checker and after putting my address in the deals that were on offer was full fibre all the way up to a gigabyte, but sky...
Afternoon all, I was wondering if anyone else was suffering with the same issues and and fixes? We moved house a couple of months ago and upgraded to the smart hub pro, and got a smart WiFi pro a couple of weeks later, as the signal was poor in the ...
We have been with EE just over a month and our broadband is down. Initially we were told it would take a few hours to fix and it did go back on last night. Now woke up to the same issue and told it could take all weekend to fix!!!
Anyone else having broadband issues? Service intermittent for 3 days now. Off for hours, then on, then off for hours. Service status saying it will be down until Monday evening.
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits! Hi all, I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved. I’ve been having seriou...
I have a client who has asked me the below query about EE wifi and I do not know the answer and I am hoping you can help with that and what band its broadcasting live on.From my client"There is a wifi called EE Wifi that is being advertised but not o...
When I was moved from BT to EE I kept the BT Smart Hub 2 that I was originally provided with two or three years previously. When it works it works fine, but three or four times a week Wifi connections to the router are lost. I reboot the router and ...
@ee I have 1 phone 1 tablet and a broadband connection with EE. Reported problem on the 21st and explained in full technical detail what was happening, I am an IT engineer but instead of listening to my detailed explanation I was ignored and told tha...
