Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40634 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73859 Views
  • 7 replies
  • 12 Helpful

Resolved! Potential upload speeds VS BT

Hi all,I am in the process of finding a broadband provider at our new home which we are due to move in to at the end of this month. We are currently on Virgin Gig1 so are very spoilt, as both my wife and I work from home which involves spending most ...

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lenny01 by Explorer
  • 464 Views
  • 1 replies
  • 1 Helpful

EE Broadband High Latency

For the past week or so, I've been experiencing high and fluctuating latency when playing games online. For the best part of three years, EE Broadband has been reliable but Rocket League for example has been impossible to play with he variance in pin...

Jonjon1239 by Established Contributor
  • 997 Views
  • 9 replies
  • 0 Helpful

Broadband speeds steadily decreasing

Hi all, I've had a Fibre Plus package for about 9 years now, but over the years it has been getting considerably slower. I had a powercut two days ago, so not sure if DLM is at play here. Also I noticed a neighbour had FTTP installed in the last few ...

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MitchRF by Investigator
  • 532 Views
  • 11 replies
  • 4 Helpful

using a EE smart hub as a wifi extender lan bridge

    Hello I have a second EE smart hub ( the black model with the EE logo in middle and the light above and below the logo). Since the wifi signal in the front bedroom is really low, was wondering how to connect the second hub upstairs using an exist...

deb52 by Explorer
  • 4309 Views
  • 4 replies
  • 0 Helpful

Broadband extenders

I am running a BT hotspot broadband extender using the mains electric from my EE router. This creates a separate wifi network which is annoying as my phone or other devices seem to connect to the weaker signal in the home. Question is can I update th...

Buffering

In the past two days my tv catch up is constantly buffering. This is a new problem; it’s the first time it’s occurred with EE fibre broadband. What can I do?

E Fibre But With Landline with another provider

I have an old Orange Broadband Account & am thinking of upgrading to fibre, however the land line is with another provider.Is it possible to upgrade to EE fibre yet still keep the land line with another service provider? 

567hoho by Investigator
  • 421 Views
  • 9 replies
  • 0 Helpful