Non existent WiFi extender

[cepenpark]

My EE  broadband contract includes a router, hybrid connect, and WiFi extender, which are all configured. The EE App shows a second non existent WiFi extender ready to configure. When I try to add Digital Voice to the contract, the order adds £10 a month for the invalid extender. I can see no way to remove this, suggestions?

[Chris_B · Accepted solution]

@cepenpark  You call customer support as it’s an account related.  It’s a billing add on that showing that you have it you can not remove this yourself 

[JimM11]

@cepenpark Try calling EE CS instead!

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[cepenpark]

Thanks my next port of call (it’s 8am 🙂