Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,I switched to EE from BT in December 2023 and due to a billing error on EE’s side, I wasn’t actually charged for over a year. At the time the mistake was noticed and corrected I was told I wouldn’t owe them anything back and going forward I wo...
I live rural and many times have no signal at home or out and about. I will change my mobile provider to EE from Three once my current contract ends. But in the meantime, is there a way for my phone to connect to a hotspot when out, not a problem a...
Sorry I don't really know how to word the title because I was a bit confused by what the engineer was telling me.I signed up for a new phone contract a couple of weeks ago and was asked about my broadband provider (Virgin) and was offered FTTP throug...
Our home EE broad band has been down since Saturday (6th Sept) and has come back online for about an hour a couple of times since then, The EE diagnostics bot now tells me it will be the 17th before its back up and running, i cant get hold of anyone ...
We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...
Agreed to switch providers with a Street sales person today however after subsequently discovering that my existing broadband is a 24 month contract which would cost me 468 to cancel, I have decided that now is not the right time. Also, am unwilling...
After some help. I have upgraded our broadband and moved over to EE today. I have a new Wifi 7 Smart Hub SH40J downstairs which is working fine but i have always ran 2 wired connections to a garden room and an upstairs office. the wired connection...
I have the same problem. I spoke to three people and am still unable to enter Safe search / parental controls. V frustrating. Please will someone from EE provide an answer. Thank you
Hello, I’ve sold my house but not found anywhere to buy yet. In the interim I’ll be moving in with a family member who already has broadband so I won’t need to move mine there as well as it doesn’t need 2 but I don’t think I can cancel it as I change...
hi getting fttp 500 installed on Tuesday and wondering if I can use my own router (flint2) in place of the supplied one ?
