Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have emailed the switch team more than once to arrange for my cancellation fee to be credited to my de account the team have failed to respond to any of my emails so I feel the £265 bill I have had to pay to sky for cancelling my broadband is not g...
Please switch my broadband on, you've cut it off at almost midnight on a Saturday so I can't even properly contact you to push a button
I have closed my account and now have the final bill to pay. Cannot sign onto my account as it is closed, the fast payment seems to be only for mobiles. this is my broadband account HOW CAN I PAY THE BILL Thanks a lot Need to get out of this useles...
I have spent ages trying to connect my old i pad to the wifi. I am sure I have put the password for the wifi in correctly but it keeps telling me it cannot connect. Please help.
Hello,I have a broadband package with EE but did not take out landline as we rarely used it at our last property. Where we have moved to is much more rural and the mobile signal is patchy. I am considering getting landline added for when we call util...
We have recently upgraded from a Plusnet VDSL2 connection using their Plusnet Hub One to EE Fibre Broadband and the EE Smart Hub.Initially I was impressed. 300Mbps+ on my mobile phone over WiFi, very nice. However the wired results weren't just under...
Is it possible to add TNT sports to an existing EE broadband package once your broadband contract has started?
I received a parcel today for my new broadband activation which was supposed to be a tv box, smart hub and booster but all I have received is the booster royal mail says parcel is delivered do I expect another package with tv box, and smart hub or ar...
Hello,I am an existing EE Broadband customer, currently on FTTC, however FTTP has recently become available to order at my address.I placed the order on 15th October, with a confirmed install date of 27th November. Openreach arrived, but couldn't com...
Morning one and all.I currently have the 1,6gig service, and wondering if there is any news if EE plan to increase the the upload speed. Kind regardsC
