Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43745 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84371 Views
  • 11 replies
  • 12 Helpful

EE Smart Hub + continuous drop out

Good evening, grateful for any advice etc on the following issuei have an EE smart hub+, since changing from BT last year. I have FTTC so it is the old copper connection to the hub.i have 4 Ethernet connections to this hub1 is computer ( Mac mini M1)...

Saintmatt by Investigator
  • 2606 Views
  • 39 replies
  • 3 Helpful

Broadband

EE broadband is always dropping out. The App is useless and all EE want to is sell things not making sure there system works properly and customer are satisfied. I can't test my speed fom the app without opening an EE I'd account. Absolutely rubbish ...

RB1965 by Explorer
  • 347 Views
  • 4 replies
  • 1 Helpful

Poor connection and app not working

After a month we finally got we fibre installed on Friday. We had brilliant connectivity until Sunday night and now it is intermittently disconnecting. My son's pc that is next to the router location will not connect. I can't use the WiFi control fea...

Clbromle by Explorer
  • 337 Views
  • 4 replies
  • 0 Helpful

Problems with the app

I may stating the obvious but EE are useless. They will not update there apps to work with the new smart plus routers and smart wifi devices. What is the point of complaining to EE, you get nowhere. CS are a complete waste of time. Even the CST can't...

dave3497 by Investigator
  • 439 Views
  • 6 replies
  • 0 Helpful

EE Hybrid Connect Stops Phone Working

WE HAVE A CHOICE     Good broadband speed with no phone  - v-  Phone working but with slow broadband speed Seems we have to choose:-    Good broadband speed with no phone  -v-  Phone service with slow broadband speedWe moved from a poor 4mbs BT Broad...