Not eligible to add shop item to monthly bill

[Martyn2020]

I have a broadband package and wanted to add a Meta Quest from the EE shop to monthly bill for 24 months but site says I am not eligible.  Why is this and can I change it.  

[XRaySpeX]

Cuz you don't have a mobile contract. Add-to-plan accessories are only available to add to your monthly mobile bill. Get a mobile contract & you can add this accessory.

[Martyn2020]

Before I logged in it said you maybe able to add it to your bill if you are a mobile or broadband customer, very strange, oh well thanks

[XRaySpeX]

Probably it's thinking of mobile phone or mobile BB contracts but not fixed BB contracts.

[Martyn2020]

Shame, EE loses a sale 

[Chris_B · Accepted solution]

@Martyn2020  The add to plan store doesn’t cover broadband and never has so not really loosing a sale as that’s how EE chose to set this up .   but you can still purchase it HERE