Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46035 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89598 Views
  • 11 replies
  • 12 Helpful

Resolved! EE digital voice with own router

I'm currently with BT with 1G fibre and the BT SmartHub 2.I also need digital voice so have my primary DECT handset plugged directly into the SmartHub 2.I’m about to move to EE on a far better broadband/mobile deal.I’m also planning on switching to m...

vulpi by Investigator
  • 830 Views
  • 3 replies
  • 3 Helpful

BroadBand speed

Hello, i am just wonder if the 900MBPS deal for full broadbrand is good. as of right now i am with virgin media and my speed is 264 i am assuming the EE one is better. can anyone help me decide?

Gemma187 by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Overcharging

HiFor three months I was charged for “The Works” for which I never signed up for. After a frustrating hour and a half call to ee I gave up and called the following day. There is just so many times you can be repeating your problem only to have it rep...

PamelaD by Visitor
  • 367 Views
  • 1 replies
  • 2 Helpful

Resolved! EE Broadband Activation

Can anyone tell me what time of day EE activate their broadband, elderly parents moving from Plusnet to EE tomorrow, have been to check today but not activated yet. Any ideas?

DCW123 by Investigator
  • 467 Views
  • 1 replies
  • 2 Helpful

eu2.lightico.com

I ordered Broadband and was given a link for approval T&Cs.  But I cannot open the link.  Is the link valid?  Or I am scammed? Thanks.https://eu2.lightico.com/Default.aspx?mt...Access DeniedCookies seem to be disabled,Please enable cookies in your br...

PM2024 by Explorer
  • 1791 Views
  • 9 replies
  • 1 Helpful

Broadband speed

HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...