Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44082 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85273 Views
  • 11 replies
  • 12 Helpful

Smart Router / PS5 - NAT Type 1

Hi all Is it possible to get a NAT type 1 for a PS5 through a Smart Router?I'veAssigned a static IP for the PS5Forwarded ports 1935 & 3478 to 3480 (internal & external, TCP/UDP)Also tried placing PS5 in the DMZNone of the above works, the PS5 still r...

Minty_Cymru by Established Contributor
  • 3874 Views
  • 14 replies
  • 2 Helpful

Resolved! Additional needs

Does ee have a designated team to help people with additional support needs . Lady I support is looking for tv/broadband deals.

Susan87 by Visitor
  • 268 Views
  • 1 replies
  • 2 Helpful

EE App not Connecting to EE Smarthub

OK. From reading around I realise this is not a new issue. Nonetheless, I cannot connect my android phone EE app to my EE smarthub which I have had for about two months. I have checked that the hub has the latest software, have updated the EE app, re...

Re: Transfer of Broadband from old EE to new EE

I moved to new EE/BT for fibre and kept same BT Guardian landline and number.   All worked well until yesterday.  Now only get 'engaged' tone when trying to use landline.  Still receive incoming calls.  Line into house has been checked and is OK. Hav...

ee wifi hotspot not connecting

Hello,I've had an EE Broadband for years now and I noticed that the previous bt wifi hotspot near me has now become an EE Wifi hotspot which I have been trying to connect to with my regular ee details but it doesn't let me connect. It doesn't say inc...

hana16 by Visitor
  • 9727 Views
  • 21 replies
  • 4 Helpful