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Can't manage broadband account in MyEE

Andalya
Investigator
Investigator

‎23-04-2024 10:38 AM

I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try again later". I have tried validating via my mobile number and my bank account to no avail. I don't really know how to proceed because I can't spend hours on hold to customer support.. I've had the mobile account for years and EE broadband since 2022.

0 Helpful
5 REPLIES 5
JimM11
Skilled Contributor
Skilled Contributor

‎23-04-2024 11:31 AM

@Andalya I had a similar issue when trying to do same on mobile. Eventually just logged into my account on laptop via web and linked accounts Broadband/Mobile, this just happened with absolutely no issues but mobile just did not want to play.

0 Helpful
Andalya
Investigator
Investigator
In response to JimM11

‎23-04-2024 12:17 PM

I've tried on desktop and mobile with no joy unfortunately. 

0 Helpful
Schockwave
Community Hero
Community Hero
In response to Andalya

‎23-04-2024 12:59 PM

@Andalya , are you using the same email address etc for both broadband and mobile? If the answer is yes, I would suggest ringing customer service to get this sorted.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Andalya
Investigator
Investigator
In response to Schockwave

‎23-04-2024 02:59 PM

I am.. I guess phoning is the only solution, bit of a pain when they expect you to sit on hold for 30mins+!

0 Helpful
JimM11
Skilled Contributor
Skilled Contributor
In response to Andalya

‎23-04-2024 03:04 PM

@Andalya You may get lucky and have the request call back to your registered phone, sometimes happens, if it does listen and follow instructions. Sounds like you need CS to sort it out if they can?