It’s not possible, since we joined this year, tried to do this, now we receive in the post monthly phone and broadband bills, the system hasn’t been set up yet to add our EE broadband it was BT to our EE mobile account. Customer services finally admitted it wasn’t possible a few months ago, they were taking money at the beginning which didn’t match what we thought because we got credits from changing over to a new contract, because of course you d paid up front for services, I was always under the impression that when you take money from a direct debit the customer should know the amount, which of course we didn’t at the beginning, the amount taken now matches what is in the contract .
