lack of support

Anna_Sochacka · ‎25-02-2026

Hi, since yesterday I don't have an Internet. I tried to contact a support team but it seems it is impossible to call them. Only way is to send a text message to 66033. I did that, but there is no answer for hours, no one acknowledged my text message, no one called me back. What do I do? How do I contact them ?

JimM11 · ‎25-02-2026

@Anna_Sochacka Then use the link below for all the methods if your HELP to 66033 as a text did not work!

Contact Us | Help & Support | EE

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JimM11 · ‎25-02-2026

@Anna_Sochacka Then use the link below for all the methods if your HELP to 66033 as a text did not work!

Contact Us | Help & Support | EE

Northerner · ‎25-02-2026

Hi @Anna_Sochacka

Call 150 from your EE phone or via the contact us number below:

https://ee.co.uk/help/contact-ee

Thanks,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎25-02-2026

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Anna_Sochacka · ‎25-02-2026

Thank you for your reply. I really did everything what was possible to resolve this problem. I lost the Internet yesterday and there is no way to contact a support team. The light is green.

Anna_Sochacka · ‎25-02-2026

Thank you, I really did that, the system keep sending me to the text message system which doesn't answer since yesterday. I can't get through to the real person to report problem with broadband. Is there any other solution?

Ali_A · ‎25-02-2026

Hi @Anna_Sochacka

Please call our technical team using the number on our Contact Us | Broadband Help | EE page.
When you call, just be sure to select option 2 as the very first option, which will bypass the text message service and get you through to a guide.
It's worth checking you have the correct contact numbers set up on your account, as the Automated Help to 66033 should have responded quicker, and a call back if needed.

If you haven't done so already, you can also have a look through our Fix an EE broadband connection problem page for some additional steps you can try.

Hope this helps!

Ali