lack of support

Anna_Sochacka · ‎25-02-2026

Hi, since yesterday I don't have an Internet. I tried to contact a support team but it seems it is impossible to call them. Only way is to send a text message to 66033. I did that, but there is no answer for hours, no one acknowledged my text message, no one called me back. What do I do? How do I contact them ?

JimM11 · ‎25-02-2026

@Anna_Sochacka Then use the link below for all the methods if your HELP to 66033 as a text did not work!

Contact Us | Help & Support | EE

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JimM11 · ‎25-02-2026

@Anna_Sochacka Then use the link below for all the methods if your HELP to 66033 as a text did not work!

Contact Us | Help & Support | EE

Northerner · ‎25-02-2026

Hi @Anna_Sochacka

Call 150 from your EE phone or via the contact us number below:

https://ee.co.uk/help/contact-ee

Thanks,

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎25-02-2026

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Anna_Sochacka · ‎25-02-2026

Thank you for your reply. I really did everything what was possible to resolve this problem. I lost the Internet yesterday and there is no way to contact a support team. The light is green.

Anna_Sochacka · ‎25-02-2026

Thank you, I really did that, the system keep sending me to the text message system which doesn't answer since yesterday. I can't get through to the real person to report problem with broadband. Is there any other solution?

Ali_A · ‎25-02-2026

Hi @Anna_Sochacka

Please call our technical team using the number on our Contact Us | Broadband Help | EE page.
When you call, just be sure to select option 2 as the very first option, which will bypass the text message service and get you through to a guide.
It's worth checking you have the correct contact numbers set up on your account, as the Automated Help to 66033 should have responded quicker, and a call back if needed.

If you haven't done so already, you can also have a look through our Fix an EE broadband connection problem page for some additional steps you can try.

Hope this helps!

Ali