Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My phone won't connect to EE wifi

Cb169
Visitor

‎27-09-2026 11:01 PM

Hello,

I recently moved house and got EE WiFi installed at the property. Everything seems to connect fine except my phone.

I have a google pixel 8, it connects to all WiFi s I have tried except for this one. I have tried everything in WiFi settings, including resetting WiFi settings and factory resetting the phone but nothing has resolved this.

Can anyone provide support?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2026 12:42 AM

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Maestro
Maestro

‎28-09-2026 08:46 AM

@Cb169 wrote:

Hello,

I recently moved house and got EE WiFi installed at the property. Everything seems to connect fine except my phone.

I have a google pixel 8, it connects to all WiFi s I have tried except for this one. I have tried everything in WiFi settings, including resetting WiFi settings and factory resetting the phone but nothing has resolved this.

Can anyone provide support?

In case it's anything to do with this also see the pinned post that is linked below for you.

Google Pixel 8 WiFi issues? - The EE Community