Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88349 Views
  • 11 replies
  • 12 Helpful

WiFi booster in home

hiafter some advice - I want to improve Wi-Fi connectivity in my home. I have just moved to EE900 mbps (prior I had BT 900 mbps with a booster box which gave me the coverage I needed)I want to purchase booster box(ex) and not rent at £7 per month. I ...

KevinABCD by Investigator
  • 1242 Views
  • 7 replies
  • 6 Helpful

Broadband coverage and speed

I have just joined EE and received the new so called smart hub, the set up was easy, however the coverage in my house is terrible and it only provides signal in two rooms, the speed is lower than the promised speed - promised 29mps receive 20 and tha...

Frax by Investigator
  • 1170 Views
  • 20 replies
  • 4 Helpful

Regularly restarting router

Is anyone else having to regularly restart their router after losing internet connection? I’m having to restart it at least once a week, today three times! And even when I have connection it’s so poor that I keep losing access to online meetings whic...

Resolved! New hub not connecting to all devices

Hello, I have recently moved house. I originally wanted to move my EE broadband hub with me, but this was not possible.  I have a new EE hub and password etc.  Most phones and devices work well with the new hub.  However I have a relatively new Pure ...

run762 by Investigator
  • 572 Views
  • 4 replies
  • 3 Helpful

Resolved! How to get an additional Smart Wifi Plus

Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..."  once I got through to the "right team" on the phone I was told one would be dispatched...  Nothing has ever arrived.How do  I order an extra o...

philb452 by Investigator
  • 368 Views
  • 1 replies
  • 2 Helpful

EE SMARTHUB PLUS not fit for purpose

Having moved from BT to EE in January , replacing my BT SMARTHUB 2 with EEs SMARTHUB PLUS, I have had numerous issues.I (and others) have reported the problem with CONTACTS .... the inability of the SMARTHUB PLUS to accept exported contacts from SMAR...

humeka by Established Contributor
  • 933 Views
  • 15 replies
  • 7 Helpful

Resolved! Returning equipment

Having recently gone over to EE broadband (which was not my intention) I have been bombarded with emails telling me to return  equipment.  Over the last couple of months having explained to EE that I was a technophobe and had no clue how to set up an...

JFM100 by Visitor
  • 955 Views
  • 5 replies
  • 3 Helpful