Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'll try and keep this brief. Moving house and want to switch to EE 1.6Gbps from my BT broadband 960Mbps. I'm 18 months into 24 month contract. I have 2 weeks til move in date.Do I migrate from BT to EE first, then move the address? Or do it the othe...
I recently cancelled my BT TV and switched to Sky. At the same time, the BT operator suggested switching to their broadband partner (EE) as they’ll soon be stopping domestic broadband.They offered to do it cheaper than my BT contract at £47.99 for th...
How do I view my bill? Not sure why I'm finding such a simple task so difficult!
Hi all,Is this normal?.. and if so, why?I had EE Broadband installed today, on 7th. well, I say 'installed' - they just activated it, I plugged the router in Then, after about 20 or so minutes, I got an email and txt saying that my first bill was due...
Help!!!! I've also had a problem accessing my Broadband account via my online account. I've contacted EE more than 5 times to ask them to add my Broadband account so that I can manage it online (or even access my bill. Each time they tell me it will ...
Hi,Just signed up to EE Broadband and TV - switched from VirginGot an confirmation email from Virgin, that they received a message from EE about the Broadband switchover. However, there was no mention of the TV package. Do I have to contact Virgin to...
HiI just connected ee on live chat. Do Ee do a socail tariff. I am over 60 and on a disabilty benefit. The customer service person didn't understand my question A few companies now do this. My isp does it. I am on a very good broadband deal. I am mid...
All.https://ee.co.uk/help/service-statusDoes the above link only work on some devices? Notably, I am unable to check the status of (my mother's) FTTC broadband connection using the above on iOS, Mac OS. Is anyone successfully able to use the Status C...
New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...
