can't view broadband bills

[COMPLAINTbnh]

hi there - when I try to view my broadband bills it says that I will be able see things once I'm set up for broadband.  I've had EE broadband for a couple of years and this is the first time this has happened.  I even had an email today that said my new bill was ready to be viewed and nope, can't view it.  Is it something to do with having been sent a new hub for VOIP? (which we can't install)

[Debbie_G · Accepted solution]

Hi @COMPLAINTbnh.

Thanks for coming to the community.

If you’ve been able to view your bills in the past but are having trouble accessing them now, I’d recommend getting in touch with our customer support team. They'll be able to check your account and help get everything showing properly again.

Debbie

[XRaySpeX]

@COMPLAINTbnh : It sounds like that, although you've had BB for years, you have been moved from legacy BB, probably on a copper part Fibre line, to New EE Full Fibre BB. Would that be the case? If so, your billing won't start until it is moved over & cuz it's a separate billing system the 1st bill for it will be "new".