Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40634 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73857 Views
  • 7 replies
  • 12 Helpful

Broadband not working

Hi, my broadband and landline has not been working for a week now. I do not have enough reception or 4g on my mobile where i live to call EE. Apparently there is a fault but I haven't received any more updates. Is there any other way I can contact EE...

AngieT1 by Explorer
  • 463 Views
  • 5 replies
  • 5 Helpful

Hosted Network Email Notification Issue

I am having a recurring issue whereby I log into a hosted network for work, this works seamlessly apart from when I receive an email to my outlook account (on hosted). When the notification pops up, everything freezes on the hosted network and then I...

Holly545 by Investigator
  • 497 Views
  • 9 replies
  • 0 Helpful

DDNS Status issue

Hi Everyone,I'm constantly getting the below message in my logs...anyone knwhat this is about?  The Dynamic dns page tells me i'm connected, but the log seems to indicate it's something different. DDNS Status: error (the hostname xxxxxxxxxxxxxx.net d...

frenzy382 by Investigator
  • 1874 Views
  • 7 replies
  • 3 Helpful

Broadband not working

My internet keeps loosing connection between 8:30 at night and I have done all the usual tricks you are told to do and it still does the same I have a WiFi booster EE ARE USELESS Iv had an engineer out and they all say it’s fine but it clearly isn’t ...

Meski11 by Visitor
  • 295 Views
  • 1 replies
  • 1 Helpful

Resolved! Using a VPN with EE full fibre

HelloI am planning on running a VPN on my router to give me extra privacy and a dedicated IP address (using an openVPN profile from NordVPN)Am I allowed to do this under the terms of my agreement with EE?  I would have thought so but wanted to check....

Daviesapn by Valued Contributor
  • 470 Views
  • 1 replies
  • 1 Helpful

Broadband engineer missing

Hello, Openreach engineer was booked yesterday to set up a broadband and landline and they are missing. I've been at home for two days waiting for them and they just didn't came. When I call them they say they will come but it never happened. I lost ...

Mamd1982 by Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Bt email

I've got a Bt Email address, thinking of moving to EE. Ive been told by EE that I can  keep my Bt Email address. Thanks 

Resolved! Home move

I've just got the keys to a new place, things have moved so fast this week. Does it really take 3 weeks to change my BB from one property to another? This is a rented property and I only had confirmation Tuesday

TP61 by Visitor
  • 428 Views
  • 1 replies
  • 1 Helpful

Resolved! Change direct debit date for home broadband

I am a mobile as well as home broadband customer.When I login, I am able to follow the links to change my direct debit date but ONLY for mobile, which I don't need to change.My home broadband takes the payment just before pay day and I don't always h...