Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I swapped my full fibre broadband today from sky 150 to EE 300. Activation day today, plugged EE router in this morning, started working perfectly, no problems. Went to work, came home around lunch time to no BB connection. The LAN light on t...
I signed up for broadband on 3rd May . The plan is called "All Rounder Full Fibre Gigabit" 24 month contract. I am currently with BT and my activation date for EE is 2nd June. I am going to be charged £83.99p per month when I start on 2nd June. This ...
Hi,I have a few questions regarding broadband account setup.Is it possible to have two separate EE broadband accounts under two different account holders, at the same address, using the same router or line?The current router was provided with an exis...
I just wanted to know how long it will take for my broadband and tv services to turn back on after paying an overdue bill
HelloHi there,About a year ago, I was sent an EE Smart Hub, but I honestly can’t remember why it was sent to me. Right now, I have BT Broadband with a BT Smart Hub already set up and working fine. I also have access to EE WiFi for free through my BT ...
Hello,I am having issues with my EE broadband connection, have had the router replaced by EE and have had the white modem box on the wall replaced but is has not fixed the issue, I have my TV connected by cable straight from the router into my TV but...
I recently upgraded to 1 gig fibre and moved to 'the new ee' from a legacy ee broadband account. Since this change, my Zoom video quality is terrible. When I look at the statistics on zoom, im getting massive packet loss 60-80%. This was fine before ...
Hi am not getting good signal in my bedroom I need and additional box
I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled
I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...
