Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiOur Sky Q box keeps losing the internet. This has started since changing to EE. Both the modem and box are in the same place.Has anyone come across this and/or know a resolution
I'd like to speak to a Sales Advisor with a view to switching my broadband account to EE.Unfortunately, no-one seems to want to answer the 0800-956-6000 phone number that's supposedly dedicated to that purpose.It makes me wonder whether I really want...
Is it possible to turn the Wi-Fi off but keep the connection wired? And is this something that can be done daily? i basically want to turn the Wi-Fi off at night but still be able to have a device connected to the internet, so that I can use my PC bu...
What is latest on existing customers upgrading to a 1.6Gbps package?I was informed last year that changes were coming in November that would resolve the issue for existing customers but I have seen no public announcements from EE.I was told that the ...
HelloI cannot pair my Huawei p30 pro to my brand new EE hub.If I login to the hub via 192.168.1.254 but not sure what to do next.Please could someone help on exactly what to do as I am not very technical Thank you
It is suggested in many places on this forum that BT is keen to move its residential customers to EE. If that is the case, then why is BT Broadband still on offer with an introductory discount? The marketing looks to be a little odd.
I have recently switched my TV package from Virgin to EE and, in the course of doing so, been given the following promise: "please email switch-team@ee.co.uk the final bill from virgin and we will cover they final bill charged up to �300"Now that I h...
How difficult is it to switch from Virgin broadband to EE broadband.?
Hello,I'm in the process of sending back (Yorkshire Distribution Centre) some old BT routers.Do I need to do anything to the devices to ensure, from a data privacy perspective, they are safe to send?I had read that routers can maintain "device profil...
Hi,I had a fibre connected to my house today but I've been left with no service and a red LOS light on the ONT. The installing engineer said there was a fault on the pole, he couldn't get hold of anyone to help and the person who needed to investigat...
