Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve just spoken to EE technical support about setting up IPv6 on my router. Initially, I was told that all EE customers should have IPv6 enabled, but we ended up speculating that it might not be available for G.Fast connections. Unfortunately, the g...
I have Smart Hub Plus and smart wifi plus. My Ring Doorbell will not work on this as it requires to be on a network that only has 2.4 gig wifi. At present I have put in a wireless access point to provide this. But that means an extra bit of equipment...
This is on behalf of my eledrly mother.We changed from BT Broadband to EE Broadband due to the merger in Jan 2024.Recently, 10th July, EE have moved her line to Digital Home Phone and on that day her landline number was changed without her knowledge,...
My new EE Smart Hub Pro arrived yesterday. Out of the box, it is so much better than Smart Hub Plus. There are three things I found so far better.Faster setup Dynamic DNS (But you still can't change primary or secondary DNS itself)DV headset pair so ...
I transferred my broadband 10 days ago to EE at EE Richmond store. During that process, I was offered 150 Mbps for £ 35 GBP per month. Next day on EE website, i found available deal of 300 Mbps for £ 32 GBP per month. Since i am on my cool-of period,...
I am trying to take out a new broadband and TV contract and have spent more than 6 hours over 6 days to try and do this but everytime I call there seems to be an issue on my account that needs to be sorted before a new contract is taken out and every...
Hi all - I'm having broadband installed in a week's time. The way it works out, my main pc location will be about a 20m wire length away from the BT phone socket. I guess I can either run a phone line extension to move the router closer to the PC, or...
Can anyone tell me, in layman terms, why when I connect my desktop computer to the internet my internet radio drops out, sometime for seconds but sometimes a lot longer or doesn't re-connect at all.Just recently replaced "old" BT hub etc with new EE ...
I ordered a smart hub plus network, it works, as for my package, I only have a router and my plan shows that I can buy a phone contract and add a card to someone, but it keeps blocking me, why, how?
Hi I am a new customer to EE with broadband and landline, when instructing EE, I specifically asked to keep my original landline number which I have had for over 30 years. The installation took place on 6/11/24, and I was told the landline number sw...
