Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44450 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86167 Views
  • 11 replies
  • 12 Helpful

Billing Account Number

I’m trying to link my broadband to my EE app and it keeps asking for my billing account number. I’ve tried my account number shown on my billing but it keeps telling me to enter a valid billing account number.

t_garcha by Explorer
  • 307 Views
  • 3 replies
  • 1 Helpful

EE scores again

In a conversation w Exec Complaints on Thurs we had to remind them that compo promised on 13/11 still hadn’t been pd. Profuse apologies, will get right on it etc. Nothing since. Yeah, I know, w/e intervenes. Weird how I pay a coy, and it goes instant...

Minkey1 by Star Contributor
  • 467 Views
  • 3 replies
  • 2 Helpful

MINI BOXES.

I have two mini boxes which have worked fine, but now all of a sudden I am only able to use on mini boxes, the other one says I can only have one connected to my WI-FI but has let my use both since April? It doesn’t let me set up the second box or an...

Resolved! What Wi-Fi discs will work to boost my Wi-Fi?

 HiAny help is much appreciated . I have this EE router, please see attached photo and my Wi-Fi strength in the bedrooms is very weak. What EE discs or any booster will work help me boost the signal around the house please? Is the set up easy? please...

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sjm750 by Investigator
  • 711 Views
  • 7 replies
  • 5 Helpful

Router just died

Hi all. My router just stopped working. It won't turn on. I'm currently using my mobile data. Has anyone else experienced this? What's the process for EE fixing it/ providing a new router? I've searched their website, but haven't found the clearest d...

PGT2 by Visitor
  • 308 Views
  • 2 replies
  • 2 Helpful

EE Hybrid Connect

HiI'm looking at buying a EE 4G hub (like this one      https://ee.co.uk/broadband/pay-monthly-mobile-broadband-gallery/smart-4g-hub-details) does anyone know if I connect it to my ee WiFi 7 smart hub it will allow me to use hybrid connect and fall o...

iammbuk by Skilled Contributor
  • 403 Views
  • 2 replies
  • 0 Helpful

Landline issues

I have just transferred from BT to EE. I have registered my existing digital phones to my new hub. Now my phone does ring when I get an incoming call but there is no sound when answering and I am unable to make an outgoing call. Any advice?

Neil8568 by Investigator
  • 439 Views
  • 5 replies
  • 1 Helpful

Cannot setup Wifi Controls using EE App

Just upgraded to EE's Smart Hub Plus router. For some reason the EE App cannot find the router despite me being connected to the correct WiFi network and so i'm unable to access the WiFi controls. Has anyone else had this issue and been able to resol...

Veetox by Investigator
  • 448 Views
  • 2 replies
  • 3 Helpful

EE Smart Hub Pro cant change 6Ghz channel

I have the 1.6Gbps service and have found the WiFi extremely disappointing coming from my Asus ROG GS-AX3000. From what I can see you cannot change the 6Ghz channel from 69. My 2023 Macbook Pro says that the 6Ghz channel is using a different SSID, of...