Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44209 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85583 Views
  • 11 replies
  • 12 Helpful

Resolved! How much data am I using?

I have an unlimited data plan at home.  I want to know typically how much data I use.  This is because I will be going abroad and will buy a temporary e-SIM for a week.  I need to know my typical data usage so that I can make a good choice.I went to ...

Unused Equipment

I have to return an unused (......apart from powering up) replacement Smart Hub because it didn't solve the problem. Does it just go into the returns bag without comment?

My internet is also out.

Solid yellow light.We status checker doesn't work (page doesn't load)Texting the number can't locate my account. What a complete  unprofessional organisation, cancelling tomorrow.

Annoyed- by Explorer
  • 368 Views
  • 5 replies
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BT Broadband to EE

 BT Broadband and landline  has changed over to EE do I need  to set up a new direct debit? or is it done automatically  

doris12 by Visitor
  • 269 Views
  • 1 replies
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Smarthub not starting

My smarthub was supposed to be activated yesterday, but just flashing orange. All plugged in and powered on correctly. In the EE app, when I try ‘update thesmarthub’, I’ve had that running for a whole day (supposed to be 20mins) and nothing happens. ...

Jimbob741 by Investigator
  • 466 Views
  • 8 replies
  • 3 Helpful