Hello @MarkSu ,
Welcome to the community,
We have no way of doing so here, there is no account access and we do not know who you are, this is a public forum, you will have to contact customer service for this.
It is also correct, that you have to wait until the order has been cancelled before placing a new order. We also cannot confirm any details of payments, as I have written you will have to speak to customer service.
When your order is cancelled, you should receive a refund of any amount taken out within 7-10 working days.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
