Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good day as I am new to EE from BT, I used to use a Netgear Router but for some reasons it is blocked now, can someone please tell me how to backup the SH31B router? Thanks in advance!
Due to being mis-sold a package, I originally ordered the 1.6gb Full Fibre and have already received a Smart Hub & Smart Wi-Fi disc.I found out today that BT transfers aren’t allowed to have the top speed, it’s new contracts only.So if I accept the 9...
Hi, I'm at my wits end trying to do something simple.. Well it has been simple across many servers and ISP's I've worked with for many years.. I've trired all suggestions on EE to try and get this port unblocked. CAN SOMEONE do this for me..? I've ...
Can you please tell me if the 1.6Gb broadband is available for people switching from BT broadband Full fibre at the advertised cost before the price rise on the 1st Apr. As I’m reading it’s only available to NEW customers only and not transfers from ...
Been a loyal BT customer for years, never had any issues that lingered they always been attentive. My full fiber was clocking at 150 and now I have moved to EE 900 Mbps. I was told by an adviser (EE) last Friday (my completion date 080324) that the s...
To get my broadband I called BT. All the emails since tho are from EE. My router is EE, my balance is showing in the EE app. Yet EE won’t talk to me because it’s a BT account number. So I call BT. They won’t talk to me cause they say it’s an EE accou...
Hi! Is it possible to keep EE broadband and cancel our landline? Thanks
Everything does NOT have to be about phone apps. Computers still exist and their large screens mean they are a lot better for most talks than 'phones, even for phone calls!Everything on the EE account interface and website seems to lead to 'get the a...
