Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We had a new contact with EE because they advertised parent controls and made it sound so great, but in real life I have wasted hours of time on the phone and internet trying so sort this problem. I still have no controls set up and in my opinion EE ...
Hi I have been asked to return a BT smart Hub 2 via an email today, however after a lengthy phone call last week i was told i did not have to return it when transferring to EE from BT. so do you want it back or not. p.s i currently have, in my posse...
I have been with BT since I moved to this house some 40 years ago. With cost of landline going through the roof (was paying plus £150 every time the bill came in for not much use of the landline), not to mention broadband with Virgin and sky package,...
I know this is mainly a customer forum but I know people from EE post here as well who are probably more likely to know what's going on than those in the call centres.What actually is the long term plan for legacy EE broadband customers, at the momen...
I have just migrated across from BT to EE and as part of the package I signed up to I should have Smart Hybrid Connect included. It's mentioned in my account and confirmation emails but is not one of the things they are telling me are in the post. I ...
I have been badgered for months to migrate my BT full fibre to EE. I was paying £76.00 per month on BT and my EE migration price was £81.99. I decided to go for it as it was telling me my speeds would be 1gig down and 115 up. This was an increase ove...
Hello there I am having problem pair my smart bub to ee app when you set it up pair using the wsp button now I've tried so many time won't pair I am doing something wrong. BTW just got active to with ee broadband
Hi,i ordered a broadband upgrade that was scheduled for 20th June, the upgraded service hasn't been activated but my upgraded bill has.
Hi allBackground: Was with BT ( so using BT hub etc) and the full fibre started playing up, especially with Windows products. During problem solving agreed to move to EE, new router etc....but it's exactly the same. Got given another router....same.W...
Hello. I’m having a nightmare since switching from BT fibre to EE a few weeks ago (big mistake). I had ZERO issues with my BT router in terms of performance and range however, this router has proved to be unusable. I have an iMac in a back room in ...
