Broadband upgrade not yet activated 12 days after activation date

blipblop · ‎02-07-2024

Hi,

i ordered a broadband upgrade that was scheduled for 20th June, the upgraded service hasn't been activated but my upgraded bill has.

XRaySpeX · ‎03-07-2024

You may be eligible for Automatic Compensation - Scenario 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

blipblop · ‎03-07-2024

Thanks.