Migrated from BT to EE based on slight speed increase. Higher price same speed?

[InvisiblePeas]

I have been badgered for months to migrate my BT full fibre to EE. I was paying £76.00 per month on BT and my EE migration price was £81.99. I decided to go for it as it was telling me my speeds would be 1gig down and 115 up. This was an increase over 900 down and 110 up so it seemed kinda worth it.

When I received the confirmation mail however, it had the exact same speeds as before (900 & 110) so there has been no benefit in migrating at all and I am now paying more per month for essentially nothing. Anyone know what has happened here?

I don't understand the incentive to move across to what is essentially EE branding with the exact same infrastructure behind it. Especially when everyone will probably be auto-migrated down the line anyway.

1) Should I use my cooling off period and revert back to my cheaper  BT broadband at a lower cost?

2) Does ending my contract actually revert me back or will I be left without a connection? (If the latter that would be a good thing as I could reorder at new customer prices!)

[JimM11]

@InvisiblePeas The EE package for Full Fibre is advertised as GIGABIT but with the average at 900mb/s, don't think that there would be any difference really speed wise as 970mb/s is as fast as Ethernet gets with its overheads. You could test but do not think you will see much difference. HTH Be surprised if you will be allowed back to BT, does not seem like there is any path for that. And please if you have moved, keep your BT smarthub2 for a good few weeks until you are happy with the change especially if you are getting the New EE Smarthub+.

[InvisiblePeas]

Thanks Jim. I was expecting to see that speed increase as EE also offer a 1.6gig package and my Unifi Dream Machine SE has a 2.5g WAN port. As I use my own Unifi equipment the ISP provided stuff is largely of no use to me.

So would my best option be to cancel within the cooling off period and save myself a load of money by ordering a brand new service with whoever are offering the best full fibre packages?

[JimM11]

@InvisiblePeas EE router also has a 2.5gb wan port, but lan is all at 1gb so makes absolutely no difference ethernet wise and 1.6gb is not everywhere yet. Hope that you were out of contract with BT before the move just in case they do stupid... Good luck 

[InvisiblePeas]

Oh yeah I get what you mean, beyond the router its back to 1gb anyway on the lan.

So to clarify, in your opinion, have I basically just switched to the EE branding (which is what BT ultimately want) with absolutely no changes to my service and a price increase of £6 per month? 😬

[JimM11]

@InvisiblePeas There appears to be all kinds of rules for BT - EE move, sure that BT will start moving all the non commercial customers especially when out of contract. There are way better prices as you have observed as a new customer, but if you do leave within the cooling off period, and stay on the OR cable then that should prevent you being disconnected, but there are is guarantee that it will not happen, it should not but if it does then there is no way to get a reconnect until new ISP takes over, and also watch if you have DV for home Telephone to keep number. Pointed out in a previous OP post that BT can basically move customers to EE but they are trying to be somewhat nice about it at present. Link to the EE blurb below.

https://ee.co.uk/broadband/full-fibre