Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

Option button

When I call our surgery I am given a choice to press either 1 or 2 on the key pad. Pressing either does not work and am returned to message to press options. Phone is bt 4600 with dv adapter connection. 

Meibion1 by Valued Contributor
  • 348 Views
  • 2 replies
  • 0 Helpful

Broadband billing

I have been on the ee app. I've gone to the icon which is titled Manage but when I tap on it I only see my mobile subscription and plan but not my broadband bill. I have uninstalled and reinstalled the app but to no avail. Any assistance please would...

Beyond1 by Established Contributor
  • 488 Views
  • 7 replies
  • 0 Helpful

Broadband Activation

Im due to have my services go live tomorrow. Had an email to say my EE TV is due to go live but no confirmation on the broadband. The only thing I received was a text about a week ago saying waiting on confirmation from Openreach.How will I know if t...

BSBarkley by Investigator
  • 355 Views
  • 1 replies
  • 0 Helpful

WiFi change from BT

My WiFi went from BT to EE after the merger and it’s just made paying my bills a lot harder. My WiFi doesn’t show up on either the BT app or the EE app. All I can see on my account is my phone bill please help me

Aylen by Visitor
  • 273 Views
  • 0 replies
  • 0 Helpful

Over 2 months and still awaiting activation

Having been with EE for mobile for a significant number of years, they were my first choice for switching broadband.WHAT A MASSIVE MISTAKE!!!Ordered broadband on 22 Feb and was given an activation date of 7 March, this never happened, excuse given - ...

What is the reasaons that make the order to cancel,

Hello Community,I've noticed that some of our orders for TV and broadband services have been getting canceled, and I'm trying to understand the common reasons behind these cancellations. Could any engineers or experienced members shed some light on t...

tgrbhr by Visitor
  • 306 Views
  • 0 replies
  • 0 Helpful

EE Wifi Hotspot keeps randomly disconnecting

Hi,I've purchased a 30-day pass to use an EE Wifi Hotspot. The signal is strong where I live and the speed of internet is fast, but periodically and randomly the wifi will just timeout even when I am using it; which is really problematic when on vide...