Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello I’ve just installed the smart Wi-Fi plus hub today. It asked me to update the firmware but it’s taking forever. It’s been more than two hours so far. The green bar is fully loaded but yet it carries on. Is this normal?
Have just switched to ee with new hub etc. managed to switch all devices but notice old bt WiFi is still active even thought hub and router disconnected. Is this usual? Will it deactivate eventually.
It’s been a nightmare ordering the 1.6 GB from EE. They clearly are not ready. I ordered online and was given an installation date, 26/01/24. The router etc arrived the day before. The day came and went and no sign of the Openreach engineer. After...
HII have just had EE 1.6Gb Full Fibre like installed and now none of my HomeKit devices will work. Even removing the devices from HomeKit and trying to add them again bring up an error stating that I need a HomeKit enabled router?!If the EE Smart Hub...
If one was to move from BT FTTP to EE FTTP does the "New EE" now support IPv6 on FTTP connections?As I know historically it didn't but wondered if this has changed with BT residential becoming more intertwined with EE.I'm guessing yes but would be we...
I have changed from BT to EE 2weeks ago.However the router disconnects from all devices. Test on the router suggest the router is working and recieveing.To sort the problem we have to switch the router on then off for the devices to reconnect.If we t...
I have migrated from BT to EE. I have received all my kit and it has been installed and working since Thursday. I have an EE ac - XXXXXXXXXX. I have installed the App. I cannot look at my broadband or virus under plans and subscriptions as "order i...
I'm moving home on 30th May could you disconnect me on this date please
Recently having the new EE 1.6gb/s service went live Openreach engineer said he will come and check the speeds at the ONT as EE smart hubs LANs ports are only 1gb/s,so he come with his openreach laptop, but his laptop has only a 1gb/s Ethernet port, ...
I have new EE broadband and mobile. In the My EE app I tap the 'Broadband' tab, then select 'Manage'...at the bottom of the screen I see this page error. What should I be seeing here? Is this a known EE fault or is it to do with my account setup? See...
