Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just wanted to share the issues I'm having here as im getting incredibly frustrated with my EE experience. I switched from BT on the 900Mbps service which I would rate 10/10 and on the EE side its been like 1/10.I initially had constant issues with...
I moved over to EE from BT on a 150 fibre package around 18 months ago. Things can bubble along fine for a few months & then I can get problems. I have an EE TV package, a Ring camera system a Nest thermostat & several Alexa enabled devices. What see...
It pairs fine with a BT Smarthub 2, but not the EE Smart hub plus.I reset the hybrid connect and the EE router, but it doesn't resolve anything. The hybrid connect just continuously flashes the aqua colour, and that's it.
Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. Is this an issue for Sky to resolve or for EE?
As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected. They've charged ...
I took out EE broadband by calling you on the morning of 18th Nov, and was told about the 14 day cooling off period as I was moving from BT. The same day, I saw a better deal with BT so called EE to cancel the order and to issue a complaint that I h...
hi everyone, I was with TalkTalk and their TV box has available HDMI, Ethernet and a plug in Arial socket. Now with EE I’ve been given, the Hybrid connect that only has a Ethernet connection and a screw in arial connection I presume for satellite TV ...
Hi everyone,I recently switched from Sky broadband to EE broadband. For the first few months, everything was working fine with the new EE connection. However, a few days ago, I noticed that my WiFi reverted back to the old Sky network.Here are the de...
I've just had the latest S H Pro installed, replacing my BT Home Hub 2. None of the UpNp enabled devices that should set up port forwarding upon connection to the hub are showing in the Firewall Table.I can set up port forwarding manually in the Fire...
Found that where dozens of legacy devices connected to my home router. So I deleted all those that had no traffic shown and also had no name. There are two left and I don’t want to upset daughter and husband who are living with us. If I delete them, ...
