Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A year of consistent interruptions and service breakdowns with no help from EE. Utterly useless company, countless hours wasted on the phone and with engineer appointments. nothing fixed and they keep charging me every month Reporting to consumer omb...
Hi,I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).I contacted support within the app in December and they claimed a fix was on the way, w...
How do I register my laptop on my EE accoun t]'[
To see my bill I have to enter a passcode to verify its me - the passcode is supposed to be sent to my mobile. The problem is this number is not right, it is a different number to the correct number in my profile on record. Any suggestions?
I'm abroad. EE tell me there is an issue with the line in my property, and whilst I was still in the UK, made an engineer appointment. Unfortunately it will not be possible to make a phone call from where I am now. I need to be able to email or to me...
Hi, I have Fibre Broadband with landline contract. I have recently found in the last couple of months that I lose my broadband connection. It is really frustrating and quite unacceptable as it is happening five to ten times a day. I work from home so...
Morning I am just looking for some advice we currently have the ultrafast 500 cannot fault it however due to circumstances in our current rented property we have had to move or will be moving to a maisonette property where it only has the part fibre....
Wish I never switched, absolutely rubbish
Hi I have just received a bill for £ 1796 can someone explain this
Has anyone had an issue where the WiFi enhancer does not actually populate in the app? It is part of my plan, and I have gotten it to work one time. It typically tells me "WiFi Enhancer is not available. You need to connect to your home WiFi." Even t...
