Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I haven't even been activated yet and it's been the worst experience ever. Ordered my broadband on 7 of march I went from being told I'd be active within a few weeks to a month later, for the external work to be done and now to wait another 4 weeks t...
Hi Paddy,I'm having the same issue described here, phantom open order that's preventing me from changing my package.I have spoken to an advisor over the phone about this but it doesn't seem to get resolved.Are you able to help?Thanks
Same here. Been trying to upgrade from 300 ti 500 for a week. Loads of phone calls and spoken to 3 managers. 3 times they have upgraded it and will go live in 24hrs. Nothing happened. Absolute joke ! I swapped from sky to EE broadband and I'm going ...
Is EE not working
Hello.I have changed the time setting manually on our landline BT Premium Trio phones but when an incoming call it reverts back to winter time one hour behind. This did not happen when changing to winter time last year, so why now?EE have now got a ...
I recently moved from BT Broadband FTTP to EE Broadband FTTP and EE TV. I did this in store and the services seem to be working fine (I did increase me speed from 500mb to 900mb- I have not seen an increase in speeds)The services were activated on th...
Home phone used to have caller ID when someone from contacts rang name would appear now it just shows calling ?how do I get it back
Hi there,I was transferred from BT broadband earlier this year when renewing multiple mobile contracts (wife and children).This was all very efficiently done in one telephone transaction, from which I received new sims / phones and smart hub etc shor...
I moved from EE on 18 March and received a message that I "may" be sent bag to return my EE router/hub. So far no bag has arrived, and the Community Link to EE Returns does not work. The chat line doesn't seem to be working, and I'm not inclined to s...
Hi,Currently a fairly content BT Fibre 2 customer (FTTC) - I'm happy apart from the price, now we're out of contract.I've been discussing a renewal with BT and they seem to be forcing people onto EE, by making the BT packages a higher price.I was quo...
