Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When changing from BT full fibre broadband to EE the engineer left the ee hybrid provided by BT connected. Do we still need this?
Hi, a bit of an odd situation here. EE aren't able to link my existing mobile account to my new Broadband package, so I'm unable to see any information relating to my Broadband.Whilst this wouldn't be an issue normally, I've a series of issues with E...
I made an order last week for broadband but that was cancelled yesterday. I called today to take out a new order which was accepted on the phone and was placed. The order was up and running when I first checked my account and received my leaving emai...
Please I'm confused about several bills.How can I download my account statement.
Hello when signing in to the app I cannot get my bill?
Hi. Activation date was 25th April. Still can't see any of my plan details on the EE app/website.When I press wifi controls on EE app it tells me my hub needs updating. So I press done and its stuck updating. But never actually updates anything. I ca...
Live in a house with no access to the landline.Another family is using the landline so I cannot get one. Can I get EE WiFi without a landline?I use a '3' WiFi box that just connects with a plug without landline but that is very very slow and unreliab...
The EE Hybrid Connect always shows a blue light on the front as if it is connected fine.The EE Hub Manager always shows the Hybrid Connect as disconnected.I have hard wired the Hybrid Connect to a port on the back of my Hub, but it still show as disc...
Is this acceptable for installing the fibre box? That is I'm not sure if it's a red wire or fibre but should it be just left there? Also, is no attempt to tidy up acceptable? On top of that the Kelly Communications guy did not test the phone after i...
