Speed drop - FTTP

[Cragzman]

Hi all,

I'm having a bit of an issue where my speed drops from 900Mbps to around 100-150Mbps on a regular basis.

It seems to go back to 700Mbps-900Mbps after a router reboot (sometimes an ONT reboot). But then it drops back down to 100-150Mbps after a day or just under a week, depending what mood the connection is in. The router I have is the EE Smut Hub Plus, that is connected to the ONT using CAT-6 cable. Tested the speed using both Wi-Fi 6 devices, and 1Gbps LAN connection.

 Has anyone else experienced this before?

Thanks 🙂

[JimM11]

@Cragzman Pin it down to one or the other, once you have the sustained fault, you need to have two devices one on the Ethernet and one on the Wireless wi-fi, same speed test, same site, and about the same time testing, compare switch off only one and re-do, scatter gun testing does not work!

[bobpullen]

@Cragzman - If this is happening with a wired connection, and that connection drops to something above 100mbps (thus ruling out an Ethernet negotiation problem), then it's very peculiar. Wi-Fi could be explained by devices falling back to 2.4GHz, but a wired device dropping speed is a bit of an enigma.

Are you using any features within the EE App, like WiFi Enhancer?

[Cragzman]

I'm just using it straight out of the box pretty much with a few minor config changes. Was working great for a few months, and then the connection slows down. Started to question if I was being throttled for some bizarre reason. After several weeks of rebooting the router, ONT, and sometimes both, speed goes back to max for a few days. Then drops down to 150-200Mbps and stays there for days if I left it. I have been using fast.com for testing on all devices.

As for the EE app, I haven't been able to use it as I have been having issues logging in to my account online since signing up to an EE broadband contract. Problems with merging with my long running EE phone contract possibly? Can't even access my phone bills and upgrades. But that's for another case I need to reopen again.

To be honest, I have been a bit slack and should have gotten on the phone to EE, but wanted to see if anyone else had this issue, and if I could fix it myself.

[Leanne_T]

Morning @Cragzman 

Thanks for coming here 🙂

Please get in touch with our broadband tech guides and they will get the speeds looked into for you and check the EE account is set up correctly too when you call. 

Let us know how you get on. 

Leanne.