Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Today I became an EE customer and plugged in my smarthub. Apart from the fact that each device I use is differently fast and randomly has different speeds independently, I have found that every 30 sec or so there is a microdisconnect or lag that caus...
HiI'm looking to change from my BT 500 to EE 1GBIT. My BT contract isn't due to end until October 2024, if I change over to EE now will I have to pay the remaining bill from BT or does it just start over fresh with EE? Just worried that I'll get issu...
Hi, Recently moved from BT to EE 150mb fiber broadband, but I am unable to find my account number to link it to my profile. I've looked on all emails for an account number but anything I find doesn't work. How do I do this. It's getting annoying as I...
Trying to add my broadband to my account/app however when trying to do this it asks for my billing account OR landline neither are recognised how can I set do this please?
Recent transfer to EE Digital following expiry of BT Broadband contract. New router set up was straightforward but now starting to understand the specific impacts on my service at home on the change. Some I'll have to accept as part of the process of...
I have tried to add my mobile to the EE app and register my broadband on the EE website but do not get the passcode sent to my mobile. My mobile is with another network.
Maybe I’m confused, but I understand I got the smart hub plus on the back of signing up to the 1.6gbps service from ee. And now that I received the router, I realise, neither the Ethernet port nor the WiFi standard without 6Ghz make it possible to ut...
Hello we have had openreach out to investigate broadband not working they have determined that there is a software issue with the router and BT equipment and think that the firmware/software of the router is too advanced for BT equipment. Need this ...
My new EE broadband signals are shockingly poor. I have just switched my home setup from BT to EE. This meant disconnecting everything in the house that was BT and replacing with a set of EE hardware. In the original BT setup I had three booster disc...
Hi,I signed up for EE TV & Broadband and was told this could be installed without any issues.The BT engineer turned up and told me they would have to run a cable through my garage, around the front of my house around my porch etc.. which would look a...
