Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45913 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89395 Views
  • 11 replies
  • 12 Helpful

Mis-sold service

Absolutely awful service.  I was persuaded to move over from Sky after 20 years with a package including Broadband and TV. Since moving on 4 October it has been one issue after another. The TV package did not include what was agreed - mis-sold. The B...

Phone line installation

I am considering moving from Virgin Fibre Broadband to EE Fibre Broadband when current contract finishes.However, we have no BT phone line inside our property, it’s connected from a telegraph pole in the  street to our gable end but goes no further.W...

Resolved! My brodband

Read moreHello how cancel my brodband contract?? And what cost??Hello how cancel my brodband contract?? And what cost??

Resolved! WhatsApp not connecting

Hello, For the last few days WhatsApp not been connecting on iPhone11 when I am at home with  EE broadband- works fine on mobile data and when on other networks. Tried all trouble shooting, phone off on on, data off  and  on, I’ve updated so got late...

Bill

Hi I’ve had email I have not payed my broadband bill for this month so I checked my bank  account and it’s been payed can you check for please or could it be a scam

Resolved! Phone line

Phone line has been down for 10 days advised it should be working within 7 days due to damaged cable within the area. In the meantime my broadband and line are due for renewal. I agree new broadband and line deal and also tell them my phone line is s...