Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Moved to EE from BT a few months ago. The service was pretty good until I installed the EE router, since then the home phone line keeps cutting out. I reboot the router and get a voice message when I try and use the phone.I’ve raised this with EE s...
I recently changed from BT to EE Broadband (fibre), i got 1 x smart wifi extender boxes with the main hub but this does not cover all of our house. I spent around 20-30 mins convincing the customer services person the one smart wifi box didnt cover o...
A couple of weeks ago my mother was told by BT that she would have to move her phone / broadband account to EE. She agreed to this and on 13 June an engineer from EE visited her with new equipment. This move has not gone well however. My mother is in...
If we give up our landline/telephones can we continue with broadband? Are there cost implications? Thanks
I have been told this is tech problem but they can't resolve it promised call back but that didn't happen. So now can't access my broadband account. Have tried raising complaint do thry respond to complaints????
Hi, I have a new EE setup (previously BT) of smart hub plus, hybrid connect and smart WiFi plus. I am getting issues where devices which were connected to the router all of a sudden cannot connect and will not connect using WiFi. First my EE TV box ...
If this query should be in another forum location please advise.Hi All.I want to link a couple of PCs to a 2.4GHz hotspot using a BrightBox2 as a bridge and switch. There have been some articles on the forum whose links give me an unhelpful access de...
Help what is er broadband end tv
I just received a letter said my broadband services changed to EE at Warrington shop which I never went there for signing a new contract. I called BT and they asked me to go to the EE shop directly for contract cancellation. I went there today and ...
Moved from BT to EE last October having been a BT Broadband customer for nearly 25 years.The Broadband works ok but nearly everything else is a total shambles;1. The Hub Manager won't connect unless I regularly reboot it which i am sick and tired of ...
