Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88349 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband

My broadband has been down for 3 days and can’t seem to get an answer from anyone? Any help would be appreciated?

Kiekie1 by Explorer
  • 497 Views
  • 3 replies
  • 1 Helpful

Fault on Broadband Select your Extras Page

I have been trying to look and Broadband packages and how they stack up with adding a phone plan to them but there appears to be a fault with the page  when i enter my mobile number (im on EE PAYG) on the Offers and Extras Page the verify button free...

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foxtrotmike by Skilled Contributor
  • 566 Views
  • 8 replies
  • 0 Helpful

No Internet

We have had no Internet connection all day today,  19th June.  Is there a problem? Everything worked fine yesterday.  

TinaG3 by Explorer
  • 396 Views
  • 5 replies
  • 4 Helpful

Resolved! A problem finally fixed (hopefully)

Hi!I’ve been trying to find a way of passing on my thanks for a job, seemingly well done, after nearly 8 years.  I’ve not been with EE for all that time, but both BT and Plusnet both failed to fix the issue on number occasions over this time.My landl...

No Service RED LOS led

Only had EE installed for a day, and the service went off yesterday and has not come back. Phoned EE, who said there was a network issue? Got an engineers appointment for tomorrow am. Don't really understand why (if it's a network issue). Red LOS LED...

NormanW by Visitor
  • 678 Views
  • 1 replies
  • 0 Helpful

can't receive text code from Microsoft

Hi. I am trying to get a text code from Microsoft as I am locked out of my account and the only recovery number they have is my EE landline. They say they have sent the code numerous times but nothing ever comes through. If I send a text to the landl...