Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi and sorry if I am in the wrong forum here. I have recently joined EE from Sky and everything seems to be working OK apart from one issue. I cant seem to get my sons x box to connect to the router every time I try it says it can't connect. Just won...
Last week I switched from a Giganet 500/70 service over Openreach, to an EE 900/110 service. I'm in the Brighton and Hove area. My first impressions:- Migration to EE was near seamless (as much as good be). old connection went down at 0105. I only ne...
I wonder if someone can sense check what I have been told please.I called EE today to cancel my mobile phone contract as the price had got quite high.They suggested I switch to their broadband, and I can then get a deal on the sim only contract.I exp...
I was restricted yesterday. I paid my bill around 9pm. It has now gone past 24 hours and I’m still not connected anyone had this problem? What was the outcome? I have also tried to restart the hub
I recently upgraded to faster download speeds as I have more devices in the house. Since i received my new hub I cannot get signal in the house on any tv's ...tried to reboot, checked the signal, have done everything i can but still no connection... ...
I paid my bill over 24 hours ago and have tried to resolve this issue of getting my Internet back via the text help and having my router troubleshooted from EE side but it is still not working ??
where has my landline account disappeared to?
Just been moved over from BT to EE, keeping my old BT Smarthub and black discs. Internet working fine but cannot pair the EE app with my smarthub. Tried scanning the QR code but said cannot join network. Tried manually - connected to the WiFi but it ...
I'm trying to check what I broadband service I'm paying for. But cannot access my broadband plan in the ee app. I only see the mobile plan in the app. If I try to check the broadband section it asks for details, but I don't know my account number (it...
