Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44499 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86282 Views
  • 11 replies
  • 12 Helpful

Moving house

I am moving house and wanted to set up a broadband package in advance of my move in date so that the broadband was available on or shortly after my move in date. When I go to purchase a package online EE asks me when I moved into the property (past t...

IB13 by Visitor
  • 857 Views
  • 3 replies
  • 2 Helpful

the bill

i have balance 25 pound how i can pay whereas i think you don't recive that but just in case I don't like any money  in my neck this my relegon 

l6ifah by Explorer
  • 384 Views
  • 4 replies
  • 1 Helpful

Great service

Hello, I have recently upgraded my broadband from FTTC to FTTP, made the update early September.Unfortunatly it hasn't been upgraded yet as we are awaiting on open reach to do external work which has been escalated by EE. I took a day off work and op...

Crabstix by Visitor
  • 332 Views
  • 2 replies
  • 0 Helpful

My Broadband keeps dropping out

My broadband keeps cutting out every 20 minutes and can't maintain a stable connection. I try to use the 60071 to test the connection but I'm using the broadband without landline so unable to do so. 

nukis by Investigator
  • 447 Views
  • 5 replies
  • 2 Helpful

Resolved! New price

I have been charged £47 for my fibre broadband for a month which is way to high so unless you beat or match another fibre deal I've been offered im leaving 

Blues2 by Visitor
  • 359 Views
  • 2 replies
  • 2 Helpful

Draytek Vigor 130 & Asus AX11000

Used my modem and router from TALKTALK now moved to EE Broadband and configured settings as per the screenshots. The PPP Authentication is actually set to CHAP tried autoThe router shows not connected with no IP address, when I go to the system log i...

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