Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45047 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87563 Views
  • 11 replies
  • 12 Helpful

EE Home app Speed Test

Hi folks, I just had 500mb fibre installed a few days back and using the standard smart hub from EE, I was trying to perform a speed test in the EE Home app after I had setup my few devices , TV, Xbox, 2 iphoes and firestick. The speed test beings bu...

SimonD77 by Explorer
  • 2790 Views
  • 4 replies
  • 1 Helpful

Not happy with price increase

Just had the email about the price increase and it’s out of budget for the terrible speeds we get. does anyone know if we still have to pay an early termination fee if we don’t agree to the price change? 

Resolved! EE Router

Hi All. I currently have FTTP with EE which came with a white EE Smart Router. My wife doesn't like the white colour at all. Therefore is it possible to change this and use a black EE Smart Hub instead and if so are there any downsides?

wgwright by Expert Contributor
  • 1196 Views
  • 16 replies
  • 5 Helpful

Mis-sold broadband

EE sold me broadband after falsely claiming they covered.y address. They now expect me to pay a fee to cancel the contract even though they can't provide the service they agreed to.I was due to renew broadband 5 months before moving home. I therefore...

FAULT

My broadband is out and my telephone line! As this was BT it should still be a proper landline as it serves as more than just a conduit for internet! Try reporting it at this time  of night on 150 and you find the office is now closed!  Any suggestio...

Broadband slow speeds

I am getting a little frustrated, full fibre 100 is what I’m subscribed to, advertised at average download speeds of 145mbps but I’m getting between 17-77mbps download. Anyone else having these issues?.

Mikeyhug by Visitor
  • 371 Views
  • 1 replies
  • 0 Helpful

EE Smart Hub WAN Activate Router Only

Hi, I have a ee smart router (white box with single circle) with WiFi discs, and want to keep the WiFi discs working. Port 4 WAN does not work, with no function to activate it, dumbed down box?So, if I buy a ee smart hub (black box) does this have WA...

IanB1971 by Investigator
  • 3332 Views
  • 15 replies
  • 7 Helpful

Turn EE Smart Hub Router into DHCP Server

HiTo extend my current Wifi signal to other parts of the house I have bought Wireless wall plate access points - Extensible Authentication Protocol (EAPs) .To setup an EAP my EE Smart Hub router needs to be a DHCP server. Where do I enable DHCP withi...

My BT socket is in the kitchen ,

My bt socket is in kitchen as I sit in lounge to watch TV sometimes the signal strength can be poor but what can I do to make this stronger so I don't have to " hot- spot" my TV using my phone ! 

Jools12 by Explorer
  • 444 Views
  • 4 replies
  • 0 Helpful