Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44249 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85704 Views
  • 11 replies
  • 12 Helpful

Re: Landline. Not receiving calls

Thanks for this! EE have only gone and changed my landline number without informing me - that means the intercom connected to my home phone no longer works not a happy customer 

Nat3000 by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

Account Ending

My contract expires on the 10 Oct, I am not renewing as I am switching to BT who have offered a better deal and who have told me they will tell you when they are taking over my lines.I got a TXT off them today (19th Sept) to say I am now using their ...

Resolved! BB down at Tilehurst Exchange

BB went down @ 11.11 AM today and now router is showing no BB signal. CS say there is area-wide fault caused by electrical issue at the exchange. They estimate fix by 11.30 AM Tuesday. Have given me mobile data for my EE mobile router to tide me over...

XRaySpeX by EE Community Star
  • 350 Views
  • 1 replies
  • 1 Helpful

My new broadband

I will have to cancel my new broadband as I have to pay bt 185pounds to leave as I still got 2months left on my contract 

Home broadband

Hi I am being charged for my contract for home broadband but I have not received any equipment for the broadband because I am still in hospital as I have had my legs amputated.I need to cancel my contract, I have already been charged for my first mon...

Duncanfr by Explorer
  • 384 Views
  • 4 replies
  • 1 Helpful