Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just wondering if anyone has connected an orbi system to ee 900 broadband I know you have to change to pppoe on your router not sure if you need to do anything else I would appreciate any help many thanks
Hi,when I signed up in Jan I was on the full fibre gigabit all rounder package at £44.99. A few weeks later I was told by a cust service person that I had been sold the wrong package and was moved to the full fibre gigabit essentials. I was also t...
I have switched to EE from BT and the info said I would get 45.53 - 50.6 download.I'm actually getting 22mb/s download and on top of that it drops.This never happened with BT the download speeds were much quicker and it never dropped.I'm really disap...
I recently switched my mobile to EE so as they were also offering a better deal for broadband (also on BT) it was a no-brainer.I have tried for 8 days on different devices with absolutely zero success from the BT homepage using the EE link and also d...
I was talked into changing to ee broadband from BT (big mistake), earlier this year after contacting BT to get my fibre box moved amd been told it would cost £120, but free if I changed over. My fibre box wasn't moved, which is another story. My issu...
Why can’t I see my account number or view my bills in the app?
Since upgrading to High Fibre, my landline is constantly engaged and I can't ring out.
the confirmation is wanted to be sent to incorrect mobile number (not provided by me)
Hi all,I'm an EE customer. Fiber (FTTP) was installed on my road roughly 6 months ago, and immediately began showing on Uswitch to order from Sky, Talk Talk, PlusNet and Vodafone. My neighbours immediately booked the installs in and have been enjoyin...
Hi Everyone,After some basic help.I used to be a BT broadband customer and have recently switched to EE. I need to manage the access list on my BT Home Hub. I've tried to use my old BT credentials and seem to be getting nowhere fast. Any help greatly...
