Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had Alexa calling enabled with my EE account for some time and use the service regularly.Since a few days ago, when I make an outgoing call to a landline or mobile, the connection is made, but when the other person picks up, I am not audible, ...
Bizarre is the only word I can use. My broadband stopped working. I contacted EE. They sent me a mini hub. The mini hub won't connect to a network. It has a BT SIM in it! I suspect the SIM is not activated. Phoned EE and after 15 mins they connected ...
Hi, so I plugged the new router in today, connected phone, alexa and imac but for 2 hours I couldnt get the blink module to work, it kept saying wrong wifi passwordDid some searching and saw they dont like wifi 6 so turned it to 5.turned of 5ghz and ...
We have had EE broadband for years with no issues. A few months ago it started dropping out randomly so I rang EE and was put on full fibre, sent a new router and promised the fastest speed we’ve ever had. The coverage still drops out randomly but no...
Hi all,I was wondering if it was normal to lose around 30Mbps on WiFi.My Pc that is connected to the Hub gets around 68-70Mbps while my Laptop gets around 38-40Mbps even sat in the same room as the Hub.Thanks
Bit of a long one but here we go.I'll start from the top - me and my partner both have a sim-only plan with EE which was nearing 12 months, as well as having BT broadband with TNT sports included. We are going to Europe a few times this year and I di...
Can this handset send texts?One way of getting help from New EE is to send a text to 66033; however, my mobile ISP isn’t EE and my plan won’t allow texting to this number. Telephoning EE on their landline number takes AGES to get to speak to an Advis...
Tried calling the EE Help Desk form landline, nice lady says choose option 1 or 2....does not accept 1 or 2 and keeps going round in circles !
Hi, every time I try to access the Broadband shop when logged in, I get the following message "Sorry, this service is not availableFor broadband deals go to Our Broadband Shop"When I click the link, it returns to the same page. I am looking to purcha...
