Message sign in to network connected but no no network after paying my bill

[madhouseadams86]

I payed my billing full but now I can't connect to the internet  there's a message that says sign into network when I sign in and trouble shoot it says there's a issue with my account and suggests going to the billing page to resolve the issue but I can't find any issues with the payments  to resolve IV not had this broadband for long so I'm stuck on what else I can do please please resolve my account issue for me no device can connect to my EE broadband even know the hub light is aqua and the broadband can be found and connected to with out internet 

[XRaySpeX · Accepted solution]

Had you paid your bill late & maybe it's suspended?

Where is this msg that says sign into network? On the router?

What does it say on the Home > Status page of router?

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[madhouseadams86]

Yes I did it's been restricted but I cleared my account yesterday so hopefully it will be back on today