Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44143 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85415 Views
  • 11 replies
  • 12 Helpful

Broadband order

Hello, I signed up for broadband on the 14th of March and I’ve had no correspondence about my order 

Nippy30 by Explorer
  • 459 Views
  • 7 replies
  • 5 Helpful

Resolved! BT TV Apps

Hello - I have moved my mother over to EE broadband and Mobile (from BT) - Router installed and everything working on the day the switchover was due to take place.  I plugged the BT TV box into the WAN port on the new EE router - while I'm not expect...

Poor Wifi at home

For a long time now my wifi at home has been poor. Quite often it’s ok for the first minute of using social media or online shopping then it won’t work and I have to switch device to 4G. Doesn’t matter the time of day. This is with iPhone 11 and iPad...

Linzi94 by Investigator
  • 920 Views
  • 16 replies
  • 3 Helpful

Smart Hub connection

For the last week my broadband connection has been dropping out in the mornings and now is refusing to reconnect. When I contact EE the diagnostics bot does not recognise my mobile number which is linked to the account, as I do not have a landline, s...

Joseph90 by Explorer
  • 355 Views
  • 2 replies
  • 0 Helpful