Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Looking to come back to EE or home broadband, I have a Linksys mesh network and Vigor modem serving that - never did use the ISP modem router as it does not have bridge mode. I understand that the EE modem router doesn't either, but can EE supply my ...
Is there a way I can find out if EE / BT have received the equipment that I returned due to being mis-sold a broadband package, as I wanted to take advantage of the New EE.And as I found out the 1.6Gb isn't an option under New EE, because at the mome...
So, my old broadband contract came to a close, so I decided to try and upgrade to what I thought was better connections. (Already had my say in a different post, so I won't repeat)I done it through the app, through the legit Sales Team, but I don't k...
I called EE and they fixed my wifi controls, but they havent fixed Wifi Enhancer now showing on my app. The people on the phone themselves seem confused what to do. Ive seen people get this resolved so can you refer me to someone who can fix this ple...
I was speaking to advisor earlier while upgrading my SIMO who advised that when he did a search, it stated broadband was showing as not available in my area.I've had fttp for a good for years now so I was wondering if someone can shed light on this a...
i was sent a offer of 12 months free xbox game pass with my broadband. the link said wait 14 days and i will be able to activate it. i waited 14 days and it still didnt work . spoke to customer care who said they would send a request direct to micros...
I haven't even been activated yet and it's been the worst experience ever. Ordered my broadband on 7 of march I went from being told I'd be active within a few weeks to a month later, for the external work to be done and now to wait another 4 weeks t...
Hi Paddy,I'm having the same issue described here, phantom open order that's preventing me from changing my package.I have spoken to an advisor over the phone about this but it doesn't seem to get resolved.Are you able to help?Thanks
Same here. Been trying to upgrade from 300 ti 500 for a week. Loads of phone calls and spoken to 3 managers. 3 times they have upgraded it and will go live in 24hrs. Nothing happened. Absolute joke ! I swapped from sky to EE broadband and I'm going ...
