Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need to change an engineer appt and the link isn’t allowing me to !!!
I may stating the obvious but EE are useless. They will not update there apps to work with the new smart plus routers and smart wifi devices. What is the point of complaining to EE, you get nowhere. CS are a complete waste of time. Even the CST can't...
WE HAVE A CHOICE Good broadband speed with no phone - v- Phone working but with slow broadband speed Seems we have to choose:- Good broadband speed with no phone -v- Phone service with slow broadband speedWe moved from a poor 4mbs BT Broad...
Some info on the new EE WiFi 7 router coming within weeks EE UK Launches Wi-Fi 7 Broadband Router and 5G Standalone Plans - ISPreview UK
Hello allCurrently in contract 24 month (FTTC 80/20 Broadband & landline) since April 2024.Is it possible to upgrade broadband in contract to FTTP?I know that I would loose the phone landline at the end of 2025 (landline switch off) anyway.I would ne...
I am looking at getting EE broadband and a mobile contract. I can see that you get £20 off unlimited EE sims if you have broadband already. If I buy broadband, but havr to wait 30 days for it to be installed (as quoted), will i have to wait 30 days t...
I've not received anything from ee with confirmation of my broadband order. It's already been cancelled once with no explanation!! I've got open reach booked in front Monday but not router or anything has been delivered yet
After nearly 2 weeks of waiting for landline to be fixed with no joy - does anybody know how I escalate the matter passing the chat bot cycle etc? Or just make an official complaint?
After upgrading to fibre and being discarded by BT who pushed me onto EE I cannot link my broadband to my account. They are happy to send me a bill which I cannot view, and happy to take my money but are unwilling to fix the problem.I have called EE ...
I have a EE hub 3 and I am unable to pair with the app. I am using android, Google pixel 7 and the most up to date version of the app 5.44.0.I have tried now two seprate hubs. Two seprate devices.I have manually and via the interface reset the hub. I...
