Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43915 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84827 Views
  • 11 replies
  • 12 Helpful

Issues Moving House

We moved house in December and were promised instantaneouse fibre connection in the new property.We are now 5 weeks without connection and the problem seems to be passed back and forth between Openreach and EE.Does anyone no an effective way to escal...

Learle by Investigator
  • 695 Views
  • 12 replies
  • 2 Helpful

My EE Fibre installation hell

I am at the absolute end of my tether. It’s mostly Openreach’s fault by EE aren’t covering themselves in glory either.Fibre came to my area and it was able to be ordered in August. I was delighted and I did so. Step 1 was due for mid August and the f...

martinmcd21 by Established Contributor
  • 2327 Views
  • 14 replies
  • 0 Helpful

Analogue problems

I am confused. My current broadband and telephone are supplied by EE with the physical connection via copper wire although the copper wire connects to the fibre system in a box in the street. I get about 30mbs connection speed. The home telephone use...

FGTQ by Explorer
  • 716 Views
  • 5 replies
  • 5 Helpful

Fttp max speed guarantee is worthless

 Ok so our town hav fttp installed late last year 2022 signed up jan 23 for the 900 package but struggling to reach 300 407 is the max iv ever had open reach been out twice nothing wrong with line to house it’s a issue with exchange just got off phon...

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Resolved! Call charge per min for over 60 mins inclusive?

Hi, I have EE landline & fibre with the £13.70 call add on for inclusive overseas calling and anytime calls etc...I call USA and know there's a 60 minute call limit where I need to redial otherwise be charged. I've read the calls price booklet - am I...

insert_name by Established Contributor
  • 891 Views
  • 3 replies
  • 2 Helpful

Ubiquity Router for VPN

Hi all.  I have just moved from a Virgin Media connection to full fibre EE.  I had my virgin router set to modem mode so I could use my own router which has VPN's set up to other sites.  I can't find how to turn the EE Smart router to the same, any s...