Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

getting emails about an order i haven't made

A couple of days ago I received an email about an order for a home phone and TV package that I haven't made.The order was apparently made in my name, but the home address mentioned in a subsequent email is not mine (I live outside the UK), nor is the...

no55 by Visitor
  • 570 Views
  • 1 replies
  • 0 Helpful

Data usage

Can anyone explain why my data  usage reports a similar figure on the two days when I was away from home and did not access my broadband as the rest of the week when I was working from home and online for several hours continuously?surely the usage s...

Saxdude by Explorer
  • 305 Views
  • 1 replies
  • 2 Helpful

Resolved! Data.

Hi I just got broadband and was told I now get unlimited mobile data as an existing customer will my wife get this as her phone in on my account.......

Kerno61 by Investigator
  • 317 Views
  • 1 replies
  • 1 Helpful

Resolved! Moving home

hi, wondering if when I move home can I take the broadband to the new house or will I need to organise a new provider/ system

WiFi extension

I spoke to someone yesterday about getting WiFi extenders for my house as it’s struggling upstairs I was told it had all been ordered just spoke to someone today and was told it’s not been ordered but had to possibly wait until the end of the week is...

Being charged for cancelling an upgrade via BT

We had placed an order upgrade via BT on 1st February 2024  but after a day we changed our mind. We had called BT and EE, BT said it has been cancelled and EE responded to we have to wait until it has been processed which will take 2-3 days as it was...

qahmed by Visitor
  • 507 Views
  • 1 replies
  • 0 Helpful

Broadband installation

So having EE Miss three five hour windows to install my broadband ( it took an hour each time to speak to someone on the 'help' desk - a misnomer if I ever heard one.) I gave up - and instructed Sky who turned up exactly when they promised to. Within...

BT to EE whilst in contract

Is it possible to move from BT to EE whilst still in contact with BT? Numerous posts over the EE and BT forums saying people have managed it, yet when I ring 0800800150 (as suggested on EE website) they say computer says no.i want to WiFi 6 router an...

wizzywig27 by Skilled Contributor
  • 4886 Views
  • 9 replies
  • 2 Helpful

Account Number

Need my account number to view billsThe only way to get the account number, is on the bills? How on earth am I supposed to find my account number if I need the number to view the number? I received no confirmation e-mail either.What kind of moron tho...