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My Bill for broadband

cliffordmoggs
Explorer

To see my bill I have to enter a passcode to verify its me - the passcode is  supposed to be sent to my mobile. The problem is this number is not right, it is a different number to the correct number in my profile on record.  Any suggestions?

2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

@cliffordmoggs   why not give Customer Services a call and get it updated?

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline 

Lesley_W
EE Community Support Team

Hi @cliffordmoggs 

Welcome to our community.

In order to get the number linked to your online account changed, please give our team a call on 0330 123 1105 and they can help with this.

Lesley