Broadband Hub

Kathy1612 · ‎07-07-2026

I am a bit confused a I have recently renewed my contract and they have sent me a new hub although the last one is working perfectly fine and so I am not sure why. I have received 2 boxes, one is the smart hub pro and the other is a smart wifi pro. I have googled it and I think the WIFI pro is just a booster for other areas of a house but I live in a small flat and do not have any dead spots currently and so do I just plug the main hub in?

XRaySpeX · ‎07-07-2026

What EE BB plan are you on? Did you change it when you renewed your contract?

Which model was your old router?

The Smart WiFi Extender Pro is indeed a booster for further regions of the home. You might not need it & could phone CS to arrange to return it & take it off your list of EE kit.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎07-07-2026

@Kathy1612 Bit strange the Pro / Smart wireless is normally only dispatched for a 1.6Gb/s Full Fibre package or moving to Ultimate Full Fibre package upgrade. or asking for them as an Addon Charge to your package. You can use the 7 Pro Hub as long as you have a Full Fibre connection. Terms if you need below.

EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025